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Resident Services Manager
2 weeks ago
Club Mandalay is seeking a dynamic and community-focused Resident Services Manager to join our team in a full-time capacity. This is a unique opportunity to play a key role in shaping resident engagement through events and leisure activities at one of Victoria's premier resort-style communities.
Reporting directly to the General Manager and working under the direction of Avid Sports, this role is ideal for a proactive leader who thrives in a people-first environment and has a strong community and leisure mindset.
About the Role
As the Resident Services Manager, you will be the face of Club Mandalay for residents, members, and the broader community. You'll lead initiatives that enhance resident enjoyment, manage leisure and reception services, and collaborate with department heads to maximise resident experiences across the Club.
Key Responsibilities
Resident Engagement & Services
- Develop and deliver an annual calendar of resident and community events
- Drive participation in leisure activities including gym, pool, and tennis
- Lead the implementation of resident events and represent the Club at Member Committee meetings
- Manage reception operations and ensure exceptional customer service
- Conduct resident satisfaction surveys and act on feedback
Departmental Collaboration & Operations
- Collaborate with department heads to optimise resident experiences
- Manage the membership database and Function Tracker booking system for events
- Monitor and report on key performance metrics
- Support the development of operational systems and procedures to grow Club experiences
Leadership & Communication
- Build strong relationships with residents, members, guests, and staff
- Maintain clear and effective communication across all departments
- Ensure compliance with Club policies, OH&S standards, and Australian legislation
About You
To succeed in this role, you'll be a confident communicator and strategic thinker with a passion for community engagement and operational excellence. You'll bring a hands-on approach, a high level of professionalism, and a genuine enthusiasm for creating memorable experiences.
What We Offer
- A full-time leadership role in a vibrant, resort-style environment
- The chance to make a meaningful impact on resident satisfaction and Club success
- Supportive team culture and opportunities for professional growth
Please forward applications including your resume and a covering letter to:
Applications close Tuesday 30th September.
