Client Services Manager – Gold Coast South

About Us:

At Right at Home, we are committed to improving the quality of life for those we serve. As a leading provider of in-home care and assistance, we deliver tailored support services to older Australians, people with disability, and individuals recovering from illness or injury.

About the Role:

We're seeking a passionate and driven Client Services Manager to lead business development and client relationship activities across the Gold Coast South and Northern Rivers region (extending to Ballina and surrounding areas). This is a pivotal role focused on building referral networks, managing client enquiries, and facilitating service delivery to meet the needs of our growing client base.

Key Responsibilities:

Client Engagement & Sales:

• Actively manage new client enquiries and deliver exceptional first impressions
• Conduct outreach visits to referral sources per day
• Represent Right at Home at client meetings, presentations, expos, and community events
• Guide clients through care service options and facilitate service contract negotiations
• Develop trusted relationships with clients, families, and referrers through empathy and professionalism

Business Development:

• Build and maintain strong relationships with referral sources (GPs, hospitals, clinics, retirement villages, aged care services, accountants, legal advisers, etc.)
• Generate and follow up leads to increase service uptake and client base
• Identify growth opportunities and partnerships to extend service reach
• Maintain detailed activity tracking and client notes in the CRM system
• Work toward set sales KPIs including referral visits, face-to-face meetings, and conversion metrics

Leadership & Strategy:

• Contribute to team culture by living the values of integrity, collaboration, and innovation
• Participate in business planning, service expansion strategies, and implementation of new offerings
• Take initiative in problem-solving and promoting continuous improvement

What You'll Bring:

• Relevant tertiary qualifications
• Proven success in a sales or business development role (service industry experience essential)
• Experience in medical, aged care or community services sales (highly desirable)
• Outstanding communication, negotiation, and interpersonal skills
• High level of initiative, organisation, and self-motivation
• Ability to work autonomously across a diverse geographical area
• Valid open driver's licence
• Police clearance (or willingness to obtain)

Performance Indicators Include:

• Meeting sales targets and referral goals
• Growth in service contracts and client revenue
• Accurate CRM and documentation management
• Positive referral feedback and client satisfaction

Why Join Us?

• Be part of a values-based organisation making a real difference in people's lives
• Supportive team and leadership environment
• Competitive salary + vehicle + performance bonuses
• Flexibility, autonomy, and a territory you can make your own
• Ongoing training, development, and progression opportunities

How to Apply:

Ready to take your career to the next level while supporting your community? Click Apply Now and submit your CV along with a short cover letter outlining why you're the ideal candidate for this role.

Hybrid work arrangements may be considered following the initial probation period, subject to meeting sales KPIs.

Learn more about Right at Home at

Only shortlisted candidates will be contacted.

Enquiries: (All applications are to be submitted via SEEK)

Job Type: Full-time

Pay: $80,000.00 – $90,000.00 per year

Benefits:

• Company car

Application Question(s):

• How many years' experience do you have as a client services manager?
• Do you have customer service experience?
• Do you have experience in a role which requires relationship management experience?

Licence/Certification:

• Australian driver's licence (Required)
• Police Check (National Police Certificate) for employment? (Required)

Work Authorisation:

• Australia (Required)

Work Location: Hybrid remote in Bundall QLD 4217