QT Gold Coast

QT Gold Coast is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place. 

About EVT:
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.   

About QT:
QT Hotels & Resorts is EVT's premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of 'expect the unexpected', every property delivers an experience that combines local influence with QT's signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.

About the Role :
We are seeking a dedicated and professional Night Manager to take charge of the hotel overnight, acting as the Manager on Duty in the absence of the General Manager, Front Office Manager, and Hotel Manager. This pivotal role ensures the smooth operation of the hotel throughout the night by maintaining service standards, attending to guest needs, and overseeing the safety and security of the property. The Night Manager will lead the overnight team, supervise the completion of the night audit process, and ensure that all departments are supported to deliver a seamless guest experience.

Key Responsibilities:

• Deliver exceptional guest service by anticipating needs, resolving complaints with professionalism, and ensuring efficient check-in and check-out processes.
• Supervise the completion of the night audit process, ensuring all revenue, transactions, and payments are processed accurately and in line with policies.
• Lead and support the overnight team, maintaining consistent communication and ensuring operational standards are met.
• Monitor and maintain hotel security and safety procedures throughout the night.
• Liaise with Housekeeping, Reservations, and Maintenance to ensure rooms are prepared and special requests are fulfilled.
• Provide accurate information on hotel services, packages, and local area events to assist guests and maximise their stay experience.

Skills & Experience:

• Proven experience in a front office or night management role within a hotel environment.
• Strong leadership skills with the ability to supervise and motivate an overnight team.
• Excellent communication and interpersonal skills with the ability to resolve guest issues professionally.
• Sound organisational and problem-solving abilities, with strong attention to detail.
• Proficiency in hotel property management systems and a solid understanding of night audit and accounting functions.
• Commitment to maintaining service standards, hotel security, and workplace health and safety.
• Ability to work independently while fostering collaboration across hotel departments.

Benefits & Perks:
 

• Incredible team member discounts from your first day on-the-job.
• 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
• Awesome winter and summer savings and discounts at Thredbo.
• Rapid career growth opportunities through our EVT network.
• Local community involvement, volunteering and charitable giving.
• Australia and NZ's largest and most diverse experiences company

Join QT Gold Coast and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.  

When you click apply you will be directed through to our Job Ad listed on Dayforce which is the platform in place to track all of our applicants when applying for roles with the EVT group. You will be asked to enter in your information and answer some screening questions when applying.