Bar and Floor Supervisor

Job title – Bar and Floor Supervisor

Location: La Boucherie, Baulkham Hills

Department: Front of House & Bar Operations

Reports to: Venue Manager

About Us

La Boucherie is a premium French dining venue located in Baulkham Hills, offering an elegant yet welcoming atmosphere with a focus on exceptional food, curated wines, and attentive service. We pride ourselves on delivering a luxury dining experience while maintaining warmth and authenticity.

Position Overview

The Bar and Floor Supervisor will oversee daily front-of-house and bar operations, ensuring seamless service delivery across the restaurant. This role requires strong leadership, attention to detail, and the ability to create a refined yet approachable environment for our guests. The ideal candidate will be hands-on, confident in managing a team, and experienced in both bar operations and floor service within a fine dining or premium hospitality setting.

Key Responsibilities

Floor Operations

• Supervise daily dining floor operations to ensure smooth service flow.
• Lead and motivate FOH team members, ensuring high standards of service and presentation.
• Support and train waitstaff in guest service etiquette, upselling techniques, and menu knowledge.
• Handle guest inquiries, requests, and complaints with professionalism and discretion.
• Ensure dining areas are set, maintained, and presented to luxury standards.

Bar Operations

• Oversee all aspects of the bar, including beverage preparation, stock management, and compliance.
• Ensure cocktail, wine, and beverage service meets venue standards.
• Work closely with the Venue Manager on seasonal beverage menus and pairing recommendations.
• Monitor inventory levels, place orders, and minimise wastage.
• Train bar staff in mixology, wine service, and responsible alcohol service.

Leadership & Compliance

• Supervise and roster FOH and bar staff, ensuring adequate coverage during peak hours.
• Uphold RSA, WHS, and food safety standards at all times.
• Conduct pre-shift briefings to communicate daily priorities, specials, and service expectations.
• Support recruitment, onboarding, and continuous training of new staff.

Guest Experience

• Create a warm, professional, and memorable experience for guests.
• Lead by example, setting a high standard for service excellence.
• Engage with guests to build rapport, encourage repeat business, and uphold La Boucherie's reputation.

Skills & Qualifications

• Minimum 5 years' experience in a supervisory role within fine dining or premium hospitality.
• Bilingual in French and English (preferred), with the ability to engage with both local and international guests.
• Strong knowledge of wines, cocktails, and French-inspired cuisine.
• Proven ability to lead, coach, and develop a team.
• Excellent communication and conflict resolution skills.
• Strong organisational and time-management abilities.
• Valid RSA certification (NSW).

What We Offer

• Competitive salary with opportunities for growth.
• A refined working environment in a French-inspired luxury venue.
• Training and development opportunities to enhance your leadership and hospitality skills.
• Staff meals and dining discounts
• Leave benefits, including annual leave, personal leave.

Additional Entitlements

• Exclusive employee benefits program, including:
• Discounted private health insurance.
• Home loan refinancing support with access to leading banks.
• Savings on energy plans to reduce household bills.
• Discounted gift cards across major retailers (Coles, Amazon, JB Hi-Fi, Myer, The Good Guys, Rebel, Kathmandu, and more).

La Boucherie is an equal opportunity employer. We value diversity and encourage applications from all qualified candidates

Job Types: Full-time, Part-time, Permanent

Pay: $56,281.20 – $82,863.28 per year

Expected hours: No less than 24 per week

Benefits:

• Employee discount
• Free drinks
• Free food
• Gym membership
• Health insurance
• Professional development assistance
• Salary packaging

Licence/Certification:

• Certificate IV - Hospitality (Preferred)
• Certificate III - Commercial Cooking (Preferred)

Work Location: In person