Front Office Manager

3 days ago

Lamington Queensland, Australia O`Reilly`s Rainforest Retreat Full time

O'Reilly's Rainforest Retreat is a household name in the tourism industry. Since opening in 1926 the O'Reilly family have grown the business to accommodate up to 500 people across the Retreat, Villas and camp ground, while providing exceptional service and experiences through the Lost World Day Spa, multiple food and beverage outlets and an extensive range of outdoor activities.

An opportunity has become available to lead the vibrant and friendly front of house team. We are looking for an experienced Front Office Manager who will lead the team in providing friendly and efficient service to all of O'Reilly's guests.

What can O'Reilly's offer you:

  • An opportunity to develop your leadership while providing exceptional service to guests.
  • Established, supportive and fun team environment
  • Save money with subsidised meals & accommodation on site (if required)
  • Join in with O'Reilly's guided activities when you're not working
  • A unique and beautiful work location

About the role:

The role will involve;

  • Leading and mentoring the Front Office team in providing our guests with warm, friendly and efficient service from the moment they arrive, right through until the time of their departure
  • Maintaining and enhancing processes to ensure a smooth and efficient process of check/check out
  • Answering queries from our guests in a prompt, efficient and courteous way
  • Processing financial transactions accurately
  • Promote and up-sell O'Reilly's facilities and experiences through strong product knowledge.
  • Handling guest issues and complaints
  • Answering Reservation inquires
  • Contributing to the monthly Heads of Department Meetings focusing on the operational procedures of the business

What we look for:

  • A minimum of 12 months experience in a hotel front of house leadership environments
  • Newbook PMS and/or RMS experience preferred
  • Advanced knowledge of MS (word, excel and Outlook)
  • Immaculate presentation and grooming
  • Excellent oral and written communication skills with an eye for detail
  • Ability to work autonomously as well as part of a team, in a fast paced and dynamic environment
  • Demonstrated strong people skills
  • A positive and enthusiastic attitude with a guest-oriented approach to problem solving
  • Authentic and friendly disposition

If you would like to join the O'Reilly's Team please submit your application via the 'Apply' button.

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