Front Office Attendant

16 hours ago

Grandchester Queensland, Australia Salter Brothers Hospitality Full time $60,000 - $90,000 per year

The Role

Are you passionate about delivering exceptional guest experiences in a luxurious setting? Do you thrive in a guest-focused environment where attention to detail and personalised service are paramount?

If so, we have the perfect opportunity for you to join our team as a Front Office Attendant at our exclusive luxury retreat at Spicers Hidden Vale in the breathtaking landscapes of south-east Queensland.

About Spicers Hidden Vale

From the moment you turn into the driveway it is hard to believe that such a place could exist so close to a major city. Just an hour's drive from the Brisbane CBD, Spicers Hidden Vale is a destination that invites relaxation and rejuvenation.

Set on 12,000 acres, the retreat features an Australian barn, beautifully restored colonial cottages from a bygone era and a warm country welcome. There is space to relax, space to listen, and space to embark on an adventure amidst abundant wildlife. With a number of different indoor and outdoor spaces to explore, Spicers Hidden Vale is a unique luxury Australian experience.

Role and key duties

  • Warmly welcome guests upon arrival, ensuring a seamless check-in and departure experience;
  • Handle guest inquiries, requests, and complaints promptly and professionally;
  • Manage reservations, room assignments, and billing accurately and efficiently;
  • Place pre-arrival phone calls and answer phone queries;
  • Surprise and delight our guests by offering the famous Spicers experience;
  • Build and maintain positive customer relationships.

Criteria required to be considered

  • Prior experience as a receptionist, GSA or front office attendant from a Hotel environment (essential);
  • An affinity for numbers and administration;
  • Prior experience with PMS and end of day reconciliation;
  • A talent for customer service with a vibrant and outgoing nature;
  • Passion for creating memorable moments for our guests;
  • Located close to our retreat or be willing to relocate, and have reliable transport (essential);
  • Willingness to work weekends and evenings as required.

Salter Brothers Hospitality Benefits

  • Huge range of discounts across our entire portfolio of luxury hotels and retreats including accommodation, F&B and Spa discounts;
  • Friends and family discounts;
  • Access to Employee Assistance Program (EAP);
  • Caring and progressive culture where all team members are celebrated & recognised regularly;
  • Opportunities for career development and mobility across our 20+ Australian properties (and growing).

To apply online, please click on the apply button or email your resume directly to

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