Front Office Supervisor

6 hours ago

Broadbeach Queensland, Australia Dorsett Gold Coast Hotel Full time $60,000 - $90,000 per year

At Dorsett Gold Coast, we're all about creating memorable stays and warm experiences for every guest. As part of our Front Office leadership team, you'll play a key role in ensuring the smooth daily operation of the department, supporting our Guest Service Agents, and upholding our service culture that makes Dorsett a destination of choice.

ABOUT THE ROLE

We're looking for a motivated Front Office Supervisor who is passionate about guest service and team leadership. You'll be the go-to person for our Front Office team, assisting with daily operations, guest enquiries, and ensuring every shift runs seamlessly. With a focus on training, mentoring, and empowering your team, you'll help us deliver service that goes above and beyond expectations.

WHAT YOU'LL BE DOING

  • Supporting the Duty Manager in overseeing daily Front Office operations
  • Leading, motivating, and guiding Guest Service Agents to deliver five-star service
  • Assisting with guest enquiries and resolving complaints with professionalism
  • Monitoring guest accounts, payments, and ensuring end-of-shift balancing
  • Maintaining accurate communication and handovers between shifts
  • Promoting and implementing guest service standards and departmental procedures
  • Creating a positive and collaborative work environment that encourages teamwork

ABOUT YOU

  • Previous experience in a similar role within a four- or five-star property
  • Proven ability to supervise or lead a front-of-house team
  • Strong communication skills – both written and verbal
  • Knowledge of OPERA Cloud (preferred, but not essential)
  • High standard of personal presentation and professionalism
  • A positive, hands-on leader who thrives in a fast-paced environment
  • Able to work a flexible roster, including weekends and public holidays

WHY JOIN US?

  • 50% off stays in our properties, globally
  • Birthday Leave – a day to celebrate YOU
  • Employee Assistance Program
  • Social and wellbeing events for our team
  • Ongoing Professional Development
  • Be part of an iconic location right in the heart of the Gold Coast
  • Be part of an innovative global brand with a local vibe – we blend the best of both worlds

WHAT'S NEXT?

If you're ready to join a fun, fast-paced and vibrant environment – we would love to hear from you

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