Manager - Patient Transport

Job description

Agency Department of Health Work unit Transport Logistics and Warehousing

Job title Manager - Patient Transport Designation Administrative Officer 6

Job type Full time Duration Ongoing commencing 24/01/2025

Salary $96,620 - $107,721 Location Darwin

Position number 50783 RTF Closing 04/11/2025

Contact officer Samantha Donovan on or

About the agency

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY

QUALIFICATIONS.

Information for applicants – Inclusion and diversity and Special measures

The NTPS values diversity and aims for a workforce that represents the community. The NTPS encourages people from all diversity groups to

apply for vacancies and accommodates people with disability by making reasonable workplace adjustments. If you require an adjustment for the

recruitment process or job, please discuss this with the contact officer. For more information about applying for this position and the merit

process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures, go to the OCPE website.

Primary objective

Lead and manage the delivery of the Top End Patient Transport Service (TEPTS), ensuring safe, efficient, and patient-centred ground transport

operations that support the continuity of care for patients across the Top End.

Context statement

The Top End TEPTS provides scheduled and responsive ground transport for patients and escorts across the Darwin and Palmerston regions. The

service operates seven days a week and plays a key role in supporting patient flow, continuity of care, and hospital discharge planning. The

Manager TEPTS oversees daily operations, workforce, and fleet management to ensure services are delivered safely, efficiently, and in line with

NT Health policy and the Patient Assistance Travel Scheme (PATS) guidelines. The role works collaboratively with the Patient Travel team, Patient

Flow Unit, Renal Services and other stakeholders to ensure an integrated and high-quality transport service

Key duties and responsibilities

1. Deliver a high quality, integrated transport service, ensuring efficient and effective people, financial and operational management.

2. Manage rosters, workforce allocation, and day-to-day coordination of drivers and administrative staff.

3. Maintain a fleet of vehicles to ensure that they are roadworthy and comply with the vehicle servicing and maintenance of the Department

4. Pro-actively establish and maintain strong, collaborative relationships and networks required to support the provision of a high quality,

responsive, integrated transport services to customers, including responding and resolving to complaints.

5. Contribute to the development of operational policies and procedures, decision-making and future planning of service delivery.

6. Manage rosters, workforce allocation, and day-to-day coordination of drivers and administrative staff.

7. Problem solving and dealing with conflicting resolutions within the workplace including staff performance management.

1. Maintain operational data and prepare activity and performance reports to support planning and decision-making.
2. Contribute to financial oversight and ensure resources are managed effectively and responsibly.
3. Foster a positive workplace culture through exemplary leadership practices and role modelling behaviours, supporting staff performance,

training, and wellbeing.

11. Follow defined service quality standards, work health and safety policies and procedures relating to the work being undertaken in order to

ensure high quality, safe services in workplaces.

Selection criteria

Essential

1. Demonstrated experience leading operational or logistical services, including staff supervision, rostering and resource management.

2. Excellent interpersonal and communication skills, both written and oral, with the ability to work collaboratively across teams and interact

effectively with people from diverse cultures.

3. Demonstrated ability to coordinate and manage logistical operations including scheduling, run sheets, and fleet management.

4. Strong skills in conflict resolution, negotiation and performance management, with the ability to maintain a positive and accountable

workplace culture.

5. Demonstrated ability to manage shifting priorities and competing demands to meet deadlines and established timeframes.

6. Proven ability to build effective relationships and liaise confidently with a wide range of internal and external stakeholders across government

and non-government sectors.

7. Demonstrated proficiency in computer systems and data reporting to support operational planning, service delivery and performance

monitoring.

Desirable

1. Knowledge of NT Health systems and the Patient Assistance Travel Scheme (PATS).

Further information

Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance notice and criminal

history checks. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history. For immunisation

requirements - Category A (direct contact with blood or body substances) or Category B (indirect contact with blood or body substances), check

website for requirements.