Team Leader

Job description

Agency Department of Health Work unit Budget and Financial Services

Job title Team Leader - Revenue Services Designation Administrative Officer 5

Job type Full time Duration Fixed for 12 months

Salary $88,297 - $92,687 Location Darwin

Position number 43450 RTF Closing 21/10/2025

Contact officer Aisyah Fagih, Manager on or

About the agency

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY

QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people

with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please

discuss this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE

website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the

OCPE website.

Primary objective

To ensure continuity and efficiency in revenue operations by providing onboarding and training support, assisting with key invoicing

processes, managing audit and reconciliation tasks, and supporting the Manager Revenue Services through backfill coverage and resolution

of routine queries and complaints.

Context statement

The position requires an enthusiastic, self-motivated team player, with strong problem solving and process improvement skills, committed

to delivering as promised in order to achieve revenue outcomes.

Key duties and responsibilities

1. Facilitate the onboarding of Revenue Patient Accounts team members to ensure minimal disruption to operational workflows and

revenue generation.

2. Process and reconcile large volumes of hospital patient accounts/billing (private maternity, aeromedical, ground based ambulatory

transport and hydrotherapy invoicing) invoices within deadlines.

3. Develop and maintain robust systems and processes to improve Patient Generated Revenue and establish controls/audits to facilitate

adequate recovery of costs from patients and third parties where eligible and within policy frameworks.

4. Actively contribute to the identification, development, and implementation of various projects to support revenue optimisation and

continuous process improvement outcomes.

5. Key contributor for identifying revenue gaps and training needs for revenue staff with the aim to optimise revenue generation.

6. Develop and maintain effective relationships to resolve queries and patient complaints in relation to patient accounts.

7. Follow defined service quality standards, work health and safety policies and procedures relating to the work being undertaken in

order to ensure high quality, safe services, and workplaces

8. Foster a positive workplace culture through exemplary leadership practices and role modelling behaviour.

Selection criteria

Essential

1. Ability to supervise staff, set priorities and monitor workflows and within strict timeframes.

2. Develop procedures and work practices with a commitment to Continuous Quality Improvement.

3. Experience in developing controls/analysing audits and support debt minimisation.

4. High level of interpersonal oral and written communication skills across all levels of government and private sector including health

professionals.

5. Well-developed knowledge of financial management functions including cash handling, reporting, administering and overseeing

financial operations and knowledge of processes and policies.

1. High level of Information Technology skills with the ability to utilise patient information systems and electronic invoicing systems.

Desirable

1. Experience in working in Health, finance, and auditing.

2. Knowledge of the Health Insurance Act, National Health Reform Agreement, Medicare Benefits Schedule, compensable

funding arrangements in a public health system and other related legislation and guidelines including the Financial Management Act

Further information

Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance notice and

criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history.