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Homeless Outreach

2 weeks ago

Brisbane, Queensland, Australia Encircle Ltd. Full time $90,000 - $120,000 per year
Homeless Outreach Access Program (HOAP) / Immediate Housing Response (IHR) Intake & Assessment Officer

Fixed Term until 30 June 2026 (with possible extension), Full-Time Mon-Fri (8:30am – 4:30pm)

SCHADS Award - Level 4 + attractive Salary Packaging benefits

Flexible Work Arrangements

Learning & Development Opportunities

Encircle is seeking an experienced Intake and Assessment Officer who is motivated to contribute to our community.

Encircle Community Services Ltd (Encircle) is the preferred Community Services provider in the City of Moreton Bay. We are a community-owned and operated organisation offering a range of support services and activities directly to families and individuals living in Moreton Bay and the greater North Brisbane area.

Since 1987, we have been committed to developing programs and services that support the wellbeing of community members, to encourage and enable community participation, and respond to identified community issues and needs.

Encircle operates across six sites including Kallangur, Lawnton, Redcliffe, Strathpine, Caboolture and Kedron. We have 80 staff and approximately 85 volunteers. Our programs and activities demonstrate a wide variety of integrated options for the people in our region.

About this role

Working collaboratively as part of a highly engaged and supportive organisation, to provide support to individuals and families that present with complex and/or high needs in accessing appropriate housing or homelessness assistance, including referral pathway generation and/or brief interventions. As part of the Housing & Homelessness Team, the role will engage with program staff and be present across all Encircle sites.

Capabilities to be successful in this role

  • Demonstrated experience to effectively engage with people presenting with complex needs and concerns such as Housing and Homelessness issues, Mental and Physical Health, Substance Dependency, Domestic and Family Violence and Financial and Relationship vulnerabilities.
  • Demonstrated experience in identifying and acting upon situations of risk and facilitating points of escalation.
  • Highly developed ability to liaise effectively with a wide range of people, build positive relationships and work in collaboration with a range of stakeholders.
  • Highly developed interpersonal, written and verbal communication skills.
  • Demonstrated experience in liaising/ networking with relevant organisations for the development of on-going relationships and referral protocols beneficial to client support.
  • Demonstrated understanding of the challenges and needs of community members, including First Nation Peoples, people with culturally and linguistically diverse and LBGTI+ backgrounds and other vulnerable population groups.
  • High level of computer skills that includes database management, collection of statistical data, preparation of reports, social media and familiarity with Microsoft Office suite of products.
  • Energetic, self-motivated with lateral and forward-thinking skills.
  • Demonstrated ability to work autonomously and as part of a team.
  • Minimum of three years' experience in a similar role.

Key Selection Criteria

  1. Demonstrated experience to engage and assess clients with complex, challenging and/or high need, and managing conflictual situations.
  2. Demonstrated experience in providing brief interventions informed by inclusive, strengths-based and trauma informed practice approaches.
  3. Demonstrated ability to build positive relationships across a diverse range of stakeholders that includes government, community, private and the general community.
  4. Effective interpersonal and communication skills in both written and verbal forms.
  5. Demonstrated understanding of the challenges and needs of all community members including First Nations Peoples, people from culturally and linguistically diverse, LBGTI+ backgrounds, and other vulnerable population groups.
  6. Well-developed computer skills that include database management, collection of statistical data, preparation of reports, and familiarity with MS Office suite.

Required Qualifications and Experience

  • Tertiary qualification in a related community services discipline - diploma level or higher
  • Minimum of three years' experience in a similar role.

Encircle is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, people from a CALD background and people living with a disability.

Further information regarding this role including the full position description are available on request from

To apply for this position please:

  • ensure you meet the qualifications and experience requirements;
  • provide a cover letter (2 sides A4 maximum) demonstrating your suitability for this role against the key selection criteria detailed in the above; and
  • provide a current resume.

Please note we will not be accepting applications via employment agencies.

Applications for this role will be assessed when received and suitable candidates contacted for interviews. Therefore, you are encouraged to submit your application promptly in order to be considered for this exciting role.