Homeless Support Specialist

3 days ago

Brisbane, Queensland, Australia beBeeHomeless Full time $62,315 - $85,520
Job Overview

Our organization provides high quality, person centred services to individuals at risk, and experiencing homelessness. We support adults and families, including accompanying children with accommodation, case management, outreach support, financial assistance, connection and referral to other specialist services.

The First Response Team - HOMELESSNESS provides over-the-phone intervention, triage and case management to individuals and families throughout the South-East region of Queensland.

Key Responsibilities:
  • Answer calls in a timely manner, providing initial response and assessment, inclusive of needs, risks and vulnerabilities.
  • Responding to Walk ins on site and providing assessment and referral as appropriate.
  • Establishing relationships with individuals who access the service, that encourage self-determination and participation.
  • Complete brief intervention tasks such as providing information and referrals to internal and external stakeholders.
  • Liaise daily with First Response team members to provide collaborative and comprehensive response to client needs.
Requirements

To be successful in this role you will require:

  • QLD Working with Children Check
  • Driver's Licence
  • First Aid Certificate
  • Tertiary qualification in Community Services, Social Work or related field
  • A degree level qualification is preferred
  • Relevant experience in a social service environment including in client assessment and case management
  • Previous experience providing case management type support over the phone preferred

This is a permanent, full-time position located in Nambour with work allocation from different sites in the Moreton Bay region.

Salary and conditions are in accordance with the Social, Community, Home Care and Disability Services CRISIS Level 2 Award.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

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