Operations Manager

Company description:

Certis Security Australia is one of Australia's leading security service provider with over 3,000 employees nationwide, providing our clients with industry leading security services with our state-of-the-art technology and highly qualified staff. As part of the Certis Group, SNP Security and BRI Security deliver integrated security solutions including operations technology, aviation, front-line and concierge security services to clients worldwide.

Job description:

Position Purpose

As Operations Manager at Maritime NSW, this role will lead the delivery of critical security operations across Sydney's iconic cruise & maritime terminals. You will oversee daily service performance, ensuring all operations—from passenger screening to asset protection are delivered to the highest standards of safety, compliance, and professionalism. This is an opportunity to lead and mentor the Terminal Security Management team, drive continuous improvement, and ensure full compliance with maritime legislation and the Port Authority's expectations. As the primary point of contact for Sydney's maritime gateway, you'll manage escalations, build strong client relationships, and champion service innovation in a high-security, high-profile environment.

This is a high-impact leadership opportunity offering career growth, operational influence, and the chance to protect some of Australia's most high-profile maritime assets—delivered the Certis Way: Safer, Smarter, Better.

Why Join Us?

• Competitive salary + MVA
• Full-time role
• Career growth + leadership opportunities
• Work with Australia's top-tier security and intelligence professionals
• Make a meaningful impact at the frontline of maritime security

Key Responsibilities

• Inspire and lead teams to perform with confidence and precision in high-pressure environments.
• Build trusted client relationships and navigate complex issues with professionalism and discretion.
• Drive operational efficiency by managing staffing, budgets, and risks to meet performance targets.
• Deliver responsive, high-quality security services that consistently exceed client expectations.
• Ensure full compliance with maritime regulations and lead successful audit outcomes.
• Translate client needs into clear, actionable strategies that balance service, risk, and value.
• Communicate with clarity and influence across all levels—clients, teams, and government stakeholders.

Qualification

• Current 1AC Security Licence - Mandatory
• Current First Aid Certificate (including CPR) - Mandatory
• Maritime Security Identification Card (MSIC) - or willing to obtain
• Certificate II in Transport Security Protection (Screening Officers) or equivalent
• Certificate IV or higher in Security and Risk Management - preferred
• Recognised Fire Warden and Emergency Controller qualifications - preferred
• CISC Accreditor status - preferred

Benefits & Culture

• Friendly and inclusive environment
• Growth and development are supported and promoted
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide.
• A well-being program that provides advice about mental, physical and financial well-being.
• An Employee Assistance Program (EAP) that is available to employees and their families.
• Cultural Diversity and Inclusive Work Environment - built on the foundations of RESPECT.
• Career progression and emphasis on learning and development, including a bespoke high potential development program that includes access to executive leadership and overseas projects.

Our Values

We are committed to:

• Safety & Well-being - Prioritizing a strong safety culture for employees and clients.
• Excellence & Innovation - Utilizing advanced security technology and best practices.
• Integrity & Professionalism - Operating with trust, accountability, and ethical standards.
• Inclusivity & Growth - Fostering a diverse and supportive work environment.

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd

• NSW
• ACT
• QLD 41315
• WA SA48240
• NT 345
• SA ISL 178143
• TAS 3020

Certis Security Australia Pty Ltd

• NSW
• ACT
• QLD
• WA SA 72311
• SA ISL 235794
• VIC Z S
• VIC Z S
• NT 1093
• TAS