Group Coordinator
3 days ago
Join one of Australia's leading holiday parks in a key operational role.
BIG4 Gold Coast Holiday Park is recognised nationally as a flagship property in the holiday park and resort sector — home to progressive leadership, exceptional guest experiences standards, and a strong, supportive culture.
We're seeking an experienced Groups Coordinator to manage the full lifecycle of group bookings, from first enquiry through to post-stay feedback. This is a pivotal operational role that links sales, reservations, and on-ground delivery to ensure every group visit runs seamlessly.
About the Role
Reporting to the Reservations Manager, the Groups Coordinator is responsible for:
- Managing all group enquiries, quotes, contracts, bookings, and documentations.
- Coordinating with Housekeeping, Reception, and Food & Beverage teams to prepare the park for upcoming groups.
- Issuing operational briefs and reports to maintain communication and control across departments.
- Contributing to the monthly sales and occupancy reporting cycle.
- Providing reservations support up to two hours per shift especially on peak periods.
This dual-function position is central to the guest experience and the smooth running of our Groups operation.
About You
You're an organised, proactive operator who stays well ahead of the curve.
You don't wait for things to come to you — you anticipate, plan, and prepare so that by the time a group arrives, every moving part is already in sync.
You'll bring:
- At least 2 years of experience in group bookings, events, or reservations within a resort, hotel, or holiday park environment.
- Exceptional time management — able to juggle multiple deadlines while maintaining accuracy and calm under pressure.
- Strong written and verbal communication skills and confidence working across departments.
- Working knowledge of RMS (or similar PMS) and intermediate Excel/Word skills.
- A genuine passion for hospitality and professional standards that reflect BIG4 Gold Coast's leadership position in the industry.
What We Offer
- Join a nationally recognised park with a progressive, professional management team.
- Work within a culture that values excellence, teamwork, and accountability.
- Competitive salary aligned with the Hospitality Industry (General) Award – Level 5, depending on experience.
- Opportunities for ongoing professional development within a high-performing environment.
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