IT Service Desk Coordinator

14 hours ago

Helensvale, Australia VENTORA Group Full time

**About our Organisation**

With some of the most iconic brands in the Australasian and global building industry, we are proud to have provided products and services to projects around the globe for residential, multi-residential, and commercial markets. Whether it is windows, doors, architectural glass, showers, wardrobes or other building products, our brands are committed to creating a safe and sustainable environment for customers, our team, and local communities.

Over many decades our brands, including Stegbar, Corinthian Doors, A&L Windows, Trend Windows, Aneeta Windows, Breezway and Regency, along with our architectural glass facilities have been at the forefront of innovation, delivering the latest in technology and design to homeowners across Australia and around the globe.

**About our Opportunity**

Key Responsibilities
- prioritise and categorise tickets according to the process (ITIL) for Service Technicians
- log all incidents and track progress through the ITSM System (ServiceNow)
- maintain accurate records of incidents and service requests in our tracking system (Service Now)
- manage communication and outages to the business when required
- assist in creating and updating knowledge base articles for common problems

**About You**

We’re looking to leverage your highly developed interpersonal skills, our organisation is diverse, so you’ll need to be a strong communicator with the ability to explain technical concepts clearly and great at building relationships to interact effectively with both non-technical and technical team members. You'll need to be someone who has a passion for IT with exceptional customer service skills and you’ll also need to harness your ability to follow processes and procedures. You need to be someone who demonstrates a keenness to learn, and a willingness to share your experience and knowledge with your teammates with a committed attitude

You’ll also require:

- knowledge of IT systems - MS Office 365, Networks, Hardware and Systems Administration
- familiarity with ticketing systems and remote support tools
- IT certifications (e.g. ITIL Foundations)

**About the Benefits**
- flexible working arrangements offering 2 days WFH after 6 month probation
- ongoing training and career development - follow in previous team members’ career steps into Enterprise, Cyber Security and Networking
- development plans offering paid certificates/qualifications
- generous discounts on our extensive range of products
- ability to schedule leave every Christmas
- additional paid day’s leave on your birthday

**Your Next Steps**

Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.

LI-DNI

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