Training and Compliance Officer

At Smartways, we're more than a logistics company – we're in the business of saving lives. We specialise in time-critical, complex healthcare logistics across Australasia. Behind every life-saving delivery is a team of skilled, compliant drivers – and behind every high-performing driver is a Training and Assessor who ensures they have the expertise to deliver excellence under pressure.

Now, we're looking for a Training and Assessor to become the cornerstone of our driver development programme, ensuring our teams have the skills, knowledge and compliance standards needed to save lives. This is your opportunity to directly impact patient outcomes by building the capability of our drivers who transport critical medical supplies, organs, and life-saving equipment across Australasia.

At Smartways, we specialise in time-critical, complex logistics for the Australasian healthcare community. Our mission is to lift patient outcomes and save lives across medical devices, life sciences, pharmaceuticals, and clinical trials.

We are driven by a passion for excellence, constantly innovating services ranging from emergency patient-on-table deliveries to scheduled, temperature-controlled global shipments. As Australasia's first 100% carbon-neutral healthcare logistics company, we measure our success not just by business outcomes, but by the positive impact we make in healthcare every day.

The Training and Assessor is the guardian of our driver standards and capabilities. You will cond, deliver, and assess comprehensive training programmes that ensure our drivers meet the highest safety, compliance, and operational standards required for mission-critical healthcare logistics.

Working closely with drivers, managers and operations team you will drive continuous improvement in driver competency, ensuring every team member has the skills needed to deliver life-saving logistics with precision and care.

• Design and deliver comprehensive driver training programmes covering safety, compliance, and operational excellence
• Conduct competency assessments on the road and warehouse
• Maintain detailed training records for all drivers
• Ensure compliance with transport regulations, dangerous goods requirements, and healthcare logistics standards
• Develop training materials and resources tailored to time-critical healthcare logistics operations
• Mentor new drivers through onboarding and probationary periods
• Monitor driver performance and identify development opportunities through regular assessments
• Partner with management to address training needs and performance gaps
• Maintain current knowledge of regulatory changes and industry best practices
• Lead incident analysis and implement corrective training where required
• Support recruitment processes by assessing candidate competencies

• Certificate IV in Training and Assessment (TAE40116 or equivalent)
• Proven experience in training and assessment
• Excellent communication and mentoring skills with ability to work with diverse teams
• Experience with Learning Management Systems and training documentation
• High attention to detail and commitment to safety standards
• Ability to work flexible hours to accommodate operational training needs
• Passionate about developing others and maintaining the highest standards

• Make a tangible difference every day – your training directly supports life-saving healthcare logistics
• Develop the skills of drivers who transport organs, critical medical supplies, and emergency equipment
• Work with cutting-edge logistics technology and industry-leading safety standards
• High growth company that makes quick decisions and values continuous improvement
• Enjoy Birthday Leave – a paid day off to celebrate your special day
• Be part of Australasia's first carbon-neutral healthcare logistics company
• Drive meaningful change in a mission-critical industry
• Convenient Macquarie Park location with free parking and close to public transport

At Smartways, your role is more than just training – it's ensuring our drivers have the expertise and confidence to deliver life-saving logistics excellence, every single time. Join us and be the professional who builds the capabilities that save lives.