customer service officers

20 hours ago

Osborne Park, Western Australia The Furniture Gallery Full time

Customer Service Officers

Full-Time | Part-Time Monday–Friday

Osborne Park & Joondalup

The Furniture Gallery is seeking 2 or 3 dynamic Customer Service Officers to join our flagship Osborne Park and Joondalup teams. These roles are perfect for individuals who thrive in a fast-paced environment, are highly organised, and love solving problems with professionalism and grace.

What You'll Do

As the backbone of our operations, you'll:

  • Lead and manage customer orders, pre-orders, and after-sales care.
  • Handle customer conflict resolution with confidence and empathy.
  • Oversee special orders, refunds, credits, and supplier claims.
  • Liaise with the warehouse and suppliers to coordinate deliveries, repairs, and inspections.
  • Manage rosters, payroll queries, and other administrative tasks
  • Ensure compliance with Australian Consumer Law in all customer interactions.
  • Keep communication sharp and efficient across internal teams, customers, and suppliers.

What We're Looking for

  • 2+ years experience in customer service, preferably in retail or furniture industry, with demonstrated conflict resolution skills
  • Strong organisational and decision-making skills — cool under pressure.
  • Exceptional communication and interpersonal skills.
  • Solid knowledge of Australian Consumer Law.
  • Proven ability to resolve conflict effectively.
  • Adaptability, initiative, and a hands-on approach.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Eligible to work in Australia (citizenship, permanent residency, or valid work visa)
  • Experience with POS systems and processing payments (training provided for specific systems)
  • Strong attention to detail with accurate data entry skills

Why Join Us?

  • Be part of WA's leading premium interiors brand, known for creating immersive showroom experiences.
  • Work alongside a passionate, high-performing team.
  • Monday to Friday structure — work-life balance, guaranteed.
  • Work alongside a passionate, high-performing team.
  • Varied as it is rewarding, with genuine career growth opportunities
  • Location: Osborne Park and Joondalup

Hours: Full-time, Monday to Friday

If you're ready to step into a customer service role where every day is different and your skills will shine, we'd love to hear from you.

Apply now and be part of The Furniture Gallery difference

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