Report Production Officer

MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, Next Health is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.

Next Health is part of the MedHealth group of companies and was established in 2005 to provide independent specialist opinions that would help people and organisations understand 'what's next' after injury or illness. Since opening our doors, we have flourished to become the largest provider of independent specialist opinion across Western Australia, South Australia and the Northern Territory.

We are seeking a person who has strong self-motivation, has the ability to work independently and within a team environment. Someone who has strong leadership, follow up, organisation and prioritisation skills and excellent attention to detail.

Job Description

To provide administrative support to our team of consultants and quality assurance officers to process dictation, type and finalise medicolegal reports, formulate WorkCover forms, maintain files, ensure consultation notes are uploaded to our system, and other general administrative tasks.

To ensure the accuracy and quality of reports produced by Next Health consultants in a timely manner.

To deliver a range of high quality, customer-focused business administration support and duties for the provision of independent medical assessment and advice to Next Health team members, consultants, customers, clients and visitors.

• Establish and maintain effective and robust relationships with all Next Health consultants, team members and customers to ensure the delivery of excellence in quality and service.
• Download dictation from consultant dictaphones and process files and paperwork after consultations.
• Upload dictation for typing, adhering to turnaround times and consultant preferences.
• Type medicolegal reports using transcription software.
• Finalise reports from electronic versions or paper drafts.
• Formulate WorkCover AMS forms to accompany reports.
• Process files from consultations and out-of-office doctors and uploading consultation notes.
• Support the General Manager, Operations Manager and Report Production and Quality Team Leader in the induction and training of new team members.
• Where required, escalate to the Report Production and Quality Team Leader of customer and consultant matters that require intervention.
• Establish and maintain effective and robust relationships with all medical consultants, customers and team members to ensure the delivery of excellence in quality and service.
• Provide training and development support to new and existing team members and to consultants when required.

• Actively identify opportunities for continuous improvement.

• Maintain a customer focus at all times and a commitment to deliver service excellence.

• Function as an effective, positive team member.
• Maintain active knowledge of work health and safety practices and procedures.
• Adhere to all policy and procedures.
• Carry out other reasonable duties as required.
• Undertake project work as determined by the business.
• Work collaboratively with team members to ensure prioritisation of workflow.

Qualifications

• Exceptional attention to detail and accuracy.
• Experience in coordinating and delivering a range of high quality, customer-focused business administration support.
• Ability to effectively assist challenging consultants, customers, clients or visitors.
• Computer literacy, with high proficiency in Microsoft Office (Word/Excel/PowerPoint).
• High level of written and verbal communication skills.

Additional Information

• A customer driven approach.
• Capacity to demonstrate resilience when faced with challenging matters.
• Demonstrated ability to provide excellent customer service to both internal and external customers.
• Must have excellent verbal, written and interpersonal communication skills.
• Strong organisational and prioritisation skills while maintaining a flexibility to operate in an environment of change and continuous improvement.
• Demonstrated ability to work independently and within a group environment.
• Ability to work harmoniously with a diverse group of stakeholders.
• Demonstrate a high-level regard for confidentiality and privacy.
• A personal approach which is respectful, positive, enthusiastic, friendly and helpful.

Why join us?

• Corporate benefits including Discounted Health Insurance/Gym Memberships & Travel Perks (Car Hire & Hotel), Novated Leasing, Salary Packaging, Employment Assistance Program, Paid Parental Leave & Purchased Leave.
• Employee Referral Program – Be rewarded for successfully recommending great talent.
• Thorough induction, ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businesses.

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.