Customer Service Call Centre Operator

3 days ago

Osborne Park, Western Australia Transdirect Full time $40,000 - $60,000 per year

Transdirect is an Australian-owned and operated provider of courier services to a wide range of consumer and business customers

Our clients are able to obtain a list of quotes and book online any time at  

Our busy Perth call centre deals with inbound enquiries by phone, supporting over 100,000 customers across Australia. 

We are looking for our next essential addition to the phone team.

We don't take bookings over the phone so you will be dealing with customer issues or providing help and advice, occasionally a quote over the phone if requested. This is not a sales role but we do expect you to understand the value of our services and their particular differences, in order to help customers get the most out of our service.

As the ideal candidate, you will LOVE being on the phone and enjoy being busy and engaged all day providing great customer service and finding that time flies whilst doing so.

In addition:

  • Exceptional telephone manner, well spoken, clear, friendly and polite.

    - Excellent email etiquette
  • Customer focussed but able to manage expectations 
  • A good level of all-round computer literacy
  • Able to use a variety of systems in line with handling enquiries

     (CRM, online portals etc)
  • Used to liaising with various departments via email and Direct message (Slack, Discord etc)
  • The ability to prioritise and capture information clearly and concisely 
  • A fast learner with a keen eye for detail and lateral thinking skills.
  • Grace under pressure 
  • Be available Mon - Fri from 7:00am-3:30pm (6am - 2:30pm during Eastern daylight savings, whilst we are Perth based, our opening hours reflect where most of our customers reside) 

If we are right for each other, you will join an established and supportive team handling a high number of inbound calls from customers regarding the service they have booked. Liaising with our many carrier partners fulfilling said services, ensuring that any issues are remedied to the best of our ability and in the best interests of all parties.

Typical enquiry types include (but are not limited to):

  • Late Parcel Enquiries 
  • Missed Collections
  • Bookings Cancellations 
  • Quotes and requests for advice on shipping

At Transdiect we feel like we have something special, and we are looking for someone that sees that too, to join our team and love what they do every day.

If you think it's you, get in touch

  • Client Relations Officer

    1 week ago

    Osborne Park, Western Australia Audi Centre Perth Full time $45,000 - $65,000 per year

    Audi Centre Perth is seeking a Client Relations Officer to join our dedicated team in providing exceptional customer service.This pivotal role supports client retention and customer care, requiring someone who has previous experience within the automotive industry and is committed to outstanding service and engagement.Key Responsibilities:Deliver...

  • Induction Centre Officer

    16 hours ago

    Osborne Park, Western Australia Mineral Resources Limited Full time $60,000 - $90,000 per year

    MinRes can offer youASX 200 Company - A dynamic global leader with cutting edge innovationWe invest in your career, with a focus on upskilling, training and development programsLive Your Best Life  Our benefits offer you access to deals, support and discounts to help you unlock the important things in Life – Health, Family, Recreation and Your Future with...

  • Induction Centre Officer

    17 hours ago

    Osborne Park, Western Australia Mineral Resources Full time $60,000 - $90,000 per year

    Osborne Park, WA, Australia, 6017Permanent, Full timeMinRes can offer youASX 200 Company - A dynamic global leader with cutting edge innovationWe invest in your career, with a focus on upskilling, training and development programsLive Your Best Life Our benefits offer you access to deals, support and discounts to help you unlock the important things in Life...

  • Experience Centre, Sales Manager

    16 hours ago

    Osborne Park, Western Australia GWA Group Limited Full time $80,000 - $120,000 per year

    Join our vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive, combine with our iconic brands to create something truly extraordinary. For over a century, we've been crafting innovative, high-quality products for homes and offices, including market-leading brands like Caroma, Methven and...

  • Experience Centre, Sales Manager WA

    3 days ago

    Osborne Park, Western Australia GWA Group Limited Full time $80,000 - $120,000 per year

    Join our vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive, combine with our iconic brands to create something truly extraordinary. For over a century, we've been crafting innovative, high-quality products for homes and offices, including market-leading brands like Caroma, Methven and Clark.Our...

  • Assistant Operations Manager

    1 week ago

    Osborne Park, Western Australia State Swim Pty Ltd Full time $80,000 - $120,000 per year

    Are you ready to lead a thriving swim school where operational excellence meets life-changing moments in the water? State Swim Osborne Park is searching for a passionate Assistant Operations Manager who's excited to switch gears between steering the day-to-day business and celebrating the hands-on progress of every child mastering a new swimming skill.This...

  • Scheduling & Operations Coordinator

    1 week ago

    Osborne Park, Western Australia Swan Traffic Management Full time $70,000 - $90,000 per year

    Swan Traffic Management | Osborne Park | Full Time$70,000 – $90,000 + Super (Based on Experience)Swan Traffic Management provides traffic control services to government, mining and civil construction clients across WA. We are looking for a motivated Scheduling & Operations Coordinator to join our team in Osborne Park and support the smooth delivery of...

  • Principal Hydrogeology Operations

    18 hours ago

    Osborne Park, Western Australia Mineral Resources Full time $120,000 - $180,000 per year

    Osborne Park, WA, Australia, 6017Permanent, Full timeMinRes can offer youASX 200 Company - A dynamic global leader with cutting edge innovationWe invest in your career, with a focus on leadership, upskilling, training and development programsLive Your Best Life Our benefits offer you access to deals, support and discounts to help you unlock the important...

  • Front Office Coordinator/Dental Receptionist

    6 days ago

    Osborne Park, Western Australia Dental Lounge@Osbornepark Full time $60,000 - $80,000 per year

    Dental Front Office Coordinator /ReceptionistLocation: Osborne Park, Western AustraliaEmployment Type: FulltimeAbout UsDental Lounge @ Osborne Park is a modern dental practice committed to delivering high-quality, patient-centred care. We combine advanced technology with a warm, friendly environment to ensure every patient feels comfortable and confident in...

  • Cyber Security Operations Specialist

    2 weeks ago

    Osborne Park, Western Australia RWWA Full time $80,000 - $120,000 per year

    Company DescriptionAbout UsRacing and Wagering Western Australia (RWWA) is at the heart of WA's racing and wagering industries. As a government trading enterprise, we regulate and develop the State's racing sector and operate the TAB – a multifaceted wagering business with a presence across more than 300 retail outlets and a growing digital platform.Our...