Customer Support Officer

3 days ago

Oakleigh South, Victoria, Australia CLOSE THE LOOP GROUP Full time $60,000 - $90,000 per year

At Close the Loop (Flexible Packaging), we help businesses bring packaging projects to life, from first idea to delivery. Our Customer Service Specialists are at the heart of this process, keeping customers informed, orders accurate and projects moving.

We're looking for someone who takes pride in making things run smoothly, enjoys building relationships and has the confidence to solve problems along the way.

About Close the Loop?

At Close the Loop, we're passionate about creating a world without waste. Our business has two key focuses: packaging and resource recovery. On one side, we work with companies to design and deliver high-quality packaging solutions; on the other, we help recover and recycle materials to give them a new life.

What does that mean in practice? It means we're helping businesses reduce their footprint while creating smarter packaging and finding better ways to reuse resources. It also means you'll be joining a team that's collaborative, forward-thinking and driven by the idea that what we do today can make a real difference tomorrow.

What You'll Do

  • Be the link between customers and our team, making sure every step from order to delivery runs seamlessly.
  • Process and track orders in NetSuite, working closely with sales, logistics and warehouse teams.
  • Build strong relationships with customers, answering questions and keeping them updated.
  • Support new product projects, from samples to final specs, helping ensure they're set up for success.
  • Look ahead and stay proactive so customers know they can rely on you.

What you'll bring

  • A customer-first mindset and genuine interest in helping people.
  • Strong communication skills (English essential; Mandarin language skills preferred).
  • Experience in packaging, manufacturing, or supply chain is highly regarded.
  • Attention to detail and confidence using systems/CRMs.
  • Ability to work well with different teams while staying organised and calm under pressure.
  • A practical, solutions-focused approach - you like getting things done right the first time.

Why you'll enjoy this role

  • Variety every day - from orders to product samples, no two projects are the same.
  • Clear purpose - your work directly shapes customer experience and satisfaction.
  • Supportive environment - you'll be part of a close-knit team that helps each other succeed.
  • Stability with impact - join a growing business in packaging and sustainability, where customers rely on us for accuracy and care.

If this sounds like the kind of role you'd enjoy, we'd love to hear from you. Apply today and let's chat about how you could be part of the Close the Loop team.

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