Customer Support Officer

4 days ago

Oakleigh South, Victoria, Australia CLOSE THE LOOP GROUP Full time $60,000 - $90,000 per year

At Close the Loop (Flexible Packaging), we help businesses bring packaging projects to life, from first idea to delivery. Our Customer Service Specialists are at the heart of this process, keeping customers informed, orders accurate and projects moving.

We're looking for someone who takes pride in making things run smoothly, enjoys building relationships and has the confidence to solve problems along the way.

About Close the Loop?

At Close the Loop, we're passionate about creating a world without waste. Our business has two key focuses: packaging and resource recovery. On one side, we work with companies to design and deliver high-quality packaging solutions; on the other, we help recover and recycle materials to give them a new life.

What does that mean in practice? It means we're helping businesses reduce their footprint while creating smarter packaging and finding better ways to reuse resources. It also means you'll be joining a team that's collaborative, forward-thinking and driven by the idea that what we do today can make a real difference tomorrow.

What You'll Do

  • Be the link between customers and our team, making sure every step from order to delivery runs seamlessly.
  • Process and track orders in NetSuite, working closely with sales, logistics and warehouse teams.
  • Build strong relationships with customers, answering questions and keeping them updated.
  • Support new product projects, from samples to final specs, helping ensure they're set up for success.
  • Look ahead and stay proactive so customers know they can rely on you.

What you'll bring

  • A customer-first mindset and genuine interest in helping people.
  • Strong communication skills (English essential; Mandarin language skills preferred).
  • Experience in packaging, manufacturing, or supply chain is highly regarded.
  • Attention to detail and confidence using systems/CRMs.
  • Ability to work well with different teams while staying organised and calm under pressure.
  • A practical, solutions-focused approach - you like getting things done right the first time.

Why you'll enjoy this role

  • Variety every day - from orders to product samples, no two projects are the same.
  • Clear purpose - your work directly shapes customer experience and satisfaction.
  • Supportive environment - you'll be part of a close-knit team that helps each other succeed.
  • Stability with impact - join a growing business in packaging and sustainability, where customers rely on us for accuracy and care.

If this sounds like the kind of role you'd enjoy, we'd love to hear from you. Apply today and let's chat about how you could be part of the Close the Loop team.

  • Customer Service Officer

    1 week ago

    Oakleigh South, Victoria, Australia Synnex Australia Pty Ltd Full time $60,000 - $90,000 per year

    Synnex Australia, a multi-billion-dollar organisation, offers an advanced, fast-growing business technology environment. We are currently seeking passionate, ambitious, and talented individuals to join our team. Synnex Australia is committed to the growth and development of all employees, providing a supportive environment with progressive career paths.We...

  • Technical Customer Support

    1 week ago

    Oakleigh South, Victoria, Australia Versatile Technology Full time $60,000 - $120,000 per year

    Technical Customer SupportAbout the businessVersatile Technology is a world leader in the design and manufacture of advanced test and measurement systems for the metal packaging industry. Located in the South Eastern suburbs of Melbourne, we are seeking a committed and self-motivated individual to fill a role within the technical customer support team on a...

  • Customer Service

    2 weeks ago

    Oakleigh East, Victoria, Australia Stauff Corporation Pty Ltd Full time $60,000 - $90,000 per year

    STAUFF Corporation has been a trusted name in the Australian Fluid Power industry since 1976. With branches across Australia and a national network of partners, we pride ourselves on delivering high-quality products and exceptional service to our customers.We currently seek an experienced Customer Service Sales Officer to join our counter sales team in...

  • Logistics Quality Administration Officer

    2 days ago

    Oakleigh South, Victoria, Australia Synnex Australia Pty Ltd Full time $80,000 - $120,000 per year

    Join a fast growing multi-billion-dollar organisation who stays at the forefront of the ever-changing technology landscape through innovation and end-to end ICT solutions. We are currently recruiting someone of high calibre who is passionate, ambitious, and talented to join our team.We are offering a fantastic opportunity for a highly motivated individual to...

  • Bookkeeper/ Payroll officer

    5 days ago

    Oakleigh South, Victoria, Australia PMR Australia Full time $70,000 - $90,000 per year

    A sought-after role offering a qualified Bookkeeper or Accountant the opportunity to work for a well-established group of companies.The companies focus on purchasing, recycling and selling which will give the successful applicant a unique and broad range of experience in a unique industry.You will be responsible for all finance and payroll related functions....

  • Customer Support Specialist

    2 weeks ago

    South Melbourne, Victoria, Australia Interact Pacific Pty Ltd Full time $60,000 - $90,000 per year

    Are you a natural problem-solver with a passion for delivering exceptional customer experiences? Are you seeking a rewarding career that offers genuine work-life integration?We are looking for a dedicated and enthusiastic Customer Support Specialist to join our dynamic team. This role is perfect for a proactive individual who thrives on helping others...

  • Repair Coordinator

    4 days ago

    Oakleigh South, Victoria, Australia JP Flynn Full time $60,000 - $80,000 per year

    JP Flynn Builders is an Australian owned company that has a primary focus on the provision of high volume and high quality domestic insurance repairs for over 35 years. With the support of Australia's largest personal insurers, we are seeking to grow even further in 2025.Due to further client expansion we have an exciting opportunity for a Repair...

  • Credit Officer

    2 weeks ago

    Oakleigh East, Victoria, Australia Atlas Partners | Accountancy & Finance Specialists Full time $80,000 - $100,000 per year

    About the Client Our client is a well-established organisation within the construction and industrial sector, known for its strong operational foundations, customer-focused approach, and commitment to quality service delivery. With a reputation for reliability and long-term partnerships, they offer a stable and supportive environment where employees are...

  • Office manager

    4 days ago

    Oakleigh East, Victoria, Australia Polydip Powderwerx Full time

    Role ObjectiveOrganise and control the functions and resources of the office staff, including admin, testing laboratory plus coordination of production schedules and reportingTaskscontributing to the planning and review of office services, and setting priorities and office service standardsfielding customer enquiries and administering quotationsorganising...

  • Payroll Officer

    5 days ago

    Oakleigh East, Victoria, Australia ASSA ABLOY Full time $60,000 - $90,000 per year

    About UsASSA ABLOY is Australia's leading provider of access and security solutions, powering iconic brands like Lockwood, Yale, Whitco, and ABLOY. With over 90 years of heritage in Australian homes and businesses, we continue to set the benchmark for innovation, reliability, and performance. Our solutions are trusted by major retailers, builders, and trade...