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Client Services Manager
2 weeks ago
JOIN US - SHAPE LIVES - BUILD YOUR CAREER
About the Role:
We are seeking a dynamic and compassionate Client Services Manager to lead our Disability Services division. This pivotal role involves overseeing the delivery of support services across multiple sites, ensuring alignment with NDIS and other government-funded program requirements.
You'll drive a culture of continuous improvement and excellence in service delivery while working collaboratively with HR, Rostering, Quality Safeguarding and Practice, and Business Support and Systems Administration.
Benefits:
- Pay rates from $51.00 – $53.31 (SCHAD's Award Level 5, based on experience/qualifications)
- Ongoing training and leadership development opportunities
- Clear career progression through succession planning
- Fitness Passport access for you and your family
- Salary packaging + meal/entertainment card (if eligible)
- Birthday leave to celebrate you
Duties:
- Oversee client support services across multiple sites, ensuring alignment with client goals and NDIS requirements. Implement person-centred approaches to promote independence and community integration.
- Mentor and support your team, fostering a positive culture.
- Ensure accurate service agreements, monitor financial performance, and take corrective actions to meet budget goals.
- Lead audits and continuous improvement to ensure services consistently meet NDIS standards.
- Build strong relationships with clients, families, carers, and stakeholders.
- Work closely with HR, Rostering, and other departments to ensure efficient and cohesive service delivery.
Skills and Experience:
Essential:
- Certificate IV in Disability, Community Services, or a related field, or at least 3 years of experience in Disability Services.
- knowledge of the disability sector, including NDIS funding and compliance.
- Leadership experience with the ability to coach and mentor.
- Excellent communication, organisational, and negotiation skills.
- Proficiency in client management systems and Microsoft Office Suite.
Desirable:
- Tertiary qualification in Social Science, Health or a related field.
- Experience in setting up new services and managing multiple sites.
About Us:
For over 65 years, Challenge Community Services has been empowering individuals and strengthening communities. We provide disability accommodation, foster care, allied health, and supported employment services – all with a focus on inclusion and respect.
How to apply:
When applying, please ensure you include a cover letter, resume and address the key selection criteria as part of your application.
To apply and view the Position Description please click on the 'apply now' button below or visit our website:
Confidential enquiries can be made by contacting Kathleen Hyndes
via email
Closing Date - 7th September 2025
We acknowledge the traditional owners of the land on which we work and live, and pay my respects to their elders past and present.
