Client Services Manager

4 days ago

Ipswich, Australia Challenge Community Services Full time $51,000 - $53,000 per year

JOIN US - SHAPE LIVES - BUILD YOUR CAREER

About the Role:

We are seeking a dynamic and compassionate Client Services Manager to lead our Disability Services division. This pivotal role involves overseeing the delivery of support services across multiple sites, ensuring alignment with NDIS and other government-funded program requirements.

You'll drive a culture of continuous improvement and excellence in service delivery while working collaboratively with HR, Rostering, Quality Safeguarding and Practice, and Business Support and Systems Administration.

Benefits:

  • Pay rates from $51.00 – $53.31 (SCHAD's Award Level 5, based on experience/qualifications)
  • Ongoing training and leadership development opportunities
  • Clear career progression through succession planning
  • Fitness Passport access for you and your family
  • Salary packaging + meal/entertainment card (if eligible)
  • Birthday leave to celebrate you

Duties:

  • Oversee client support services across multiple sites, ensuring alignment with client goals and NDIS requirements. Implement person-centred approaches to promote independence and community integration.
  • Mentor and support your team, fostering a positive culture.
  • Ensure accurate service agreements, monitor financial performance, and take corrective actions to meet budget goals.
  • Lead audits and continuous improvement to ensure services consistently meet NDIS standards.
  • Build strong relationships with clients, families, carers, and stakeholders.
  • Work closely with HR, Rostering, and other departments to ensure efficient and cohesive service delivery.

Skills and Experience:

Essential:

  • Certificate IV in Disability, Community Services, or a related field, or at least 3 years of experience in Disability Services.
  • knowledge of the disability sector, including NDIS funding and compliance.
  • Leadership experience with the ability to coach and mentor.
  • Excellent communication, organisational, and negotiation skills.
  • Proficiency in client management systems and Microsoft Office Suite.

Desirable:

  • Tertiary qualification in Social Science, Health or a related field.
  • Experience in setting up new services and managing multiple sites.

About Us:

For over 65 years, Challenge Community Services has been empowering individuals and strengthening communities. We provide disability accommodation, foster care, allied health, and supported employment services – all with a focus on inclusion and respect.

How to apply:

When applying, please ensure you include a cover letter, resume and address the key selection criteria as part of your application.

To apply and view the Position Description please click on the 'apply now' button below or visit our website:

Confidential enquiries can be made by contacting Kathleen Hyndes

via email

Closing Date - 7th September 2025

We acknowledge the traditional owners of the land on which we work and live, and pay my respects to their elders past and present.

  • Client Services Manager

    15 hours ago

    Ipswich, Australia Challenge Community Services Full time

    **JOIN US - SHAPE LIVES - BUILD YOUR CAREER** About the Role: We are seeking a dynamic and compassionate **Client Services Manager** to lead our Disability Services division. This pivotal role involves overseeing the delivery of support services across multiple sites, ensuring alignment with NDIS and other government-funded program requirements. You'll...

  • Client Services Manager

    4 days ago

    Ipswich, Australia Challenge Community Services Full time

    **JOIN US - SHAPE LIVES - BUILD YOUR CAREER** Challenge Community Services has been a cornerstone of community support for over 65 years, providing a wide range of services including Disability Services, Foster Care, Allied Health, and supported employment. Our mission is to empower individuals and enhance the communities we engage with through...

  • Ndis Service Manager

    1 week ago

    Ipswich, Australia Wesbro Services Full time

    **Job post summary** **Date posted**: 17 June 2025 **Pay**: AU$40.00 - AU$45.00 per hour Are you a proactive leader with experience in the NDIS sector and a strong commitment to supporting individuals with disabilities? In this role, you will oversee multiple Supported Independent Living (SIL) residences and Community Access Supports (CAS) participants...

  • Disability Services Manager

    4 days ago

    Ipswich, Australia Claro Disability Services Full time $80,000 - $120,000 per year

    Rare leadership opportunity to work across various accommodation sites with our amazing clientsMonthly RDO and competitive salaryPermanent full-time roleWho we are:Claro Disability Services is a leading provider of disability services across Australia. We provide outstanding, customer-focused disability services to Australians in their own homes, and in the...

  • Client Manager

    2 weeks ago

    Ipswich, Australia Animal Welfare League Queensland Full time $72,000 - $75,000 per year

    NFP | Permanent Full-time | $72k to $75k p.a. +SuperannuationAbout UsAt Animal Welfare League of Queensland (AWLQ), our vision is for every companion animal to have a safe and caring environment where their needs are met. We are driven by a commitment to integrity, compassion, innovation, and optimism. As a leader in the animal welfare sector, we're...

  • Client Services Co-ordinator

    2 days ago

    Ipswich, Australia Aboriginal and Torres Strait Islander Legal Service Full time

    Purpose of the role Under the direct guidance of senior staff, (including the Regional Manager where appointed) provide professional, friendly, and culturally sensitive services to staff, clients, and visitors. A major component of this role involves co-ordinating a busy switchboard and reception area. It means being the first point of contact for our...

  • Manager Regional Services

    4 days ago

    Ipswich, Australia Queensland Corrective Services Full time

    **Key Responsibilities**: - Provide advice, guidance, coordination and quality assurance on all aspects of human resource functions including recruitment, employee relations, disciplinary matters, change management, performance management, injury management, organisational culture and development and talent engagement. - Develop and implement workforce...

  • Client Liaison

    4 days ago

    Ipswich, Australia Ozcare Full time

    **$34.25 per hour plus shift penalty rates**: - **Part position available**: - **Access to NFP salary packaging to increase your take home pay** **Your Role** As the Client Liaison, you will ensure the delivery of high-quality care services in alignment with Ozcare policies, aged care standards, and program guidelines. Your tasks will include: -...

  • Correctional Manager, Business Services

    1 week ago

    Ipswich, Australia Queensland Corrective Services Full time

    Southern Queensland Correctional Centre is a women's facility located in Spring Creek, approximately 17 kms from the township of Gatton in the Lockyer Valley. The centre provides high security secure placement accommodation for sentenced and remand women that are classified as high or low security. Women who enter the criminal justice system often come from...

  • Frontline Support Specialist

    15 hours ago

    Ipswich, Australia Challenge Community Services Full time

    **JOIN US - SHAPE LIVES - BUILD YOUR CAREER** **About the Role**: We’re looking for a dedicated and experienced **Frontline Support Specialist** to join our Disability Services team. This role is ideal for someone passionate about person-centred care, especially supporting clients with complex needs. You’ll mentor staff, guide behaviour support...