Client Services Co-ordinator

Purpose of the role
Under the
direct guidance of senior staff, (including the Regional Manager where
appointed) provide professional, friendly, and culturally sensitive services to
staff, clients, and visitors.

A major
component of this role involves co-ordinating a busy switchboard and reception
area. It means being the first point of contact for our clients and their
families, stakeholders, and all other visitors to our office. Opportunity
In addition
to working in a dynamic office environment, opportunity also exists when core
duties are mastered, to proceed further in Administration and Court Support
Officer work.

You will also
have the opportunity to develop networks within and outside the organisation to
assist in the efficient and seamless delivery of our services to our clients
and their families.

SELECTION CRITERIA:
ESSENTIAL CRITERIA (6)
1. Values : alignment to the values and vision of ATSILS and an appreciation of and sensitivity to the challenges our clients have faced, and continue to face, in their fight for and their right to justice and equity.

2. Qualifications : Certificate III in Business/Customer Service: or
equivalent is essential. Two-three years’ full-time experience working in a
professional services office environment as a Receptionist or Client Services Officer
is essential in the large offices (Brisbane, Cairns and Townsville) with two
years’ experience in the regional offices of Charleville, Ipswich, Mount Isa,
Rockhampton and Toowoomba. Experience in
providing services to Aboriginal and Torres Strait Islander clients and
families is highly regarded.

3. Client service and data management: have the capacity to provide a friendly, culturally competent service at Reception using a multi-line phone system and being thorough in completing multiple tasks. Also have a positive and helpful approach to compliance, safety and security. Ability to show initiative and to prioritise competing responsibilities is well regarded.

5. Experience: in providing practical operational support in a medium sized office (up to 40 staff), including dealing with clients, visitors, service providers, incoming and outgoing calls, mail, ordering and monitoring supplies and phone use, arranging repairs and cleaning services.

6. Identification, security and safety:

- a willingness to
undergo a Criminal Record Check to
achieve a National
Police Certificate (Australia-wide Disclosable Criminal History).
may be required to disclose misconduct (criminal convictions, prosecution
investigations etc.,) that prevent an ATSILS Security Clearance in relation to
prepared to consent to a Criminal History Check being conducted (if requested).
A criminal history does not automatically preclude selection for interview. A
preliminary check can be discussed with the Human Resources Manager after a
- be an Aboriginal and/or Torres Strait Islander person who both identifies and is recognised as such within the
community from which he or she originates or currently resides; ATSILS claims exemption under the Queensland Anti-Discrimination Act, Sections
25 (Genuine Occupational Requirement) and 104 (Welfare) in the identification
of this role for Aboriginal and Torres Strait Islander employees.



DESIRABLE CRITERIA (4)
1. Current First Aid Certificate,
Workplace Health and Safety Representative training or Emergency Services
qualifications;
2. Database entry and reporting
skills highly regarded;
3. Qualifications
in Business Administration, Information Technology, Communications, Justice, Advocacy,
Aboriginal and/or Torres Strait Islander Community Development, or current enrolment in any of these tertiary courses;
4. Experience in an Aboriginal and/or Torres Strait
Islander service.