Technical Solutions Engineer
2 weeks ago
About the Role
We are looking for a motivated Technical Solutions Engineer to join our Melbourne team. You will work closely with clients and internal teams to support pre-sales, solution delivery, and after-sales service across our ICT hardware portfolio (switches, optical modules, transceivers, etc.).
Key Responsibilities
- Work with clients to understand technical requirements and propose solutions.
- Support the order-to-delivery process: installation, configuration, troubleshooting, and client training.
- Provide Level 2 technical support, including remote diagnostics and escalation.
- Assist with solution demos, product configuration, and customer onboarding.
- Maintain technical documentation, FAQs, and delivery checklists.
- Collaborate with global teams and contribute to continuous improvement of workflows.
What We're Looking For
- Degree in IT, Computer Science, or Network Engineering.
- 2+ years' experience in technical support, network deployment or solution delivery.
- Strong knowledge of networking fundamentals: TCP/IP, VLAN, routing, switching.
- Hands-on experience with Cisco (XE, XR, NX-OS), SD-WAN, or Data Centre environments.
- Excellent communication skills, able to explain technical concepts to non-technical users.
- Strong documentation and coordination skills.
Nice to Have
- Cisco / Juniper certifications (e.g. CCNA, CCNP).
- Mandarin language skills to liaise with global HQ.
Why Join Us?
- Exposure to global ICT projects and cross-regional collaboration.
- Career growth opportunities in a fast-growing international company.
- Supportive team culture with ongoing professional development.
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