Technical Solutions Engineer

2 weeks ago

Melbourne, Victoria, Australia FS Full time $70,000 - $90,000 per year

About the Role

We are looking for a motivated Technical Solutions Engineer to join our Melbourne team. You will work closely with clients and internal teams to support pre-sales, solution delivery, and after-sales service across our ICT hardware portfolio (switches, optical modules, transceivers, etc.).

Key Responsibilities

  • Work with clients to understand technical requirements and propose solutions.
  • Support the order-to-delivery process: installation, configuration, troubleshooting, and client training.
  • Provide Level 2 technical support, including remote diagnostics and escalation.
  • Assist with solution demos, product configuration, and customer onboarding.
  • Maintain technical documentation, FAQs, and delivery checklists.
  • Collaborate with global teams and contribute to continuous improvement of workflows.

What We're Looking For

  • Degree in IT, Computer Science, or Network Engineering.
  • 2+ years' experience in technical support, network deployment or solution delivery.
  • Strong knowledge of networking fundamentals: TCP/IP, VLAN, routing, switching.
  • Hands-on experience with Cisco (XE, XR, NX-OS), SD-WAN, or Data Centre environments.
  • Excellent communication skills, able to explain technical concepts to non-technical users.
  • Strong documentation and coordination skills.

Nice to Have

  • Cisco / Juniper certifications (e.g. CCNA, CCNP).
  • Mandarin language skills to liaise with global HQ.

Why Join Us?

  • Exposure to global ICT projects and cross-regional collaboration.
  • Career growth opportunities in a fast-growing international company.
  • Supportive team culture with ongoing professional development.

Job Type: Full-time

Pay: $70,000.00 – $90,000.00 per year

Benefits:

  • Free drinks
  • Maternity leave
  • Parental leave
  • Professional development assistance
  • Salary packaging

Experience:

  • IT: 2 years (Preferred)

Licence/Certification:

  • drive licence (Preferred)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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