Senior Technical Solutions Engineer, AU

Overview

Criteo's Senior Technical Account Manager acts as a strategic technical advisors bridging business and technology. This role combines deep technical expertise with client-centric consulting to drive adoption and long-term success across Retail Media partners in the APAC region.

Based in Australia, you'll collaborate with teams across India, Japan, Singapore, and Korea, managing complex technical integrations and mentoring regional peers. The position emphasises strategic account ownership, proactive technical guidance, and collaborative delivery.

What You will do:
 

Technical Integration & Optimisation

• Execute and optimize integration plans designed in collaboration with Solutions Architects, aligning product capabilities with business goals

• Review, plan, and optimise existing technical setups to improve scalability and performance.

• Utilise programming and data languages (HTML, JavaScript, SQL, XML, APIs) for troubleshooting and debugging.

Client Success & Technical Advisory

• Be obsessed with improving the client experience, and giving a unified and consistent service together with the commercial or Solution Architects teams.

• Build trusted relationships through proactive communication, data-driven optimisation, and deep product knowledge.

• Monitor account performance using internal tools, data insights, and SQL queries, identifying improvement opportunities.

• Drive product adoption and technical enablement initiatives across the Retail Media ecosystem.

Cross-Functional Collaboration

• Coordinate projects with regional teams such as AIT, Product, or Solution Architects to ensure timely delivery.

• Contribute to process improvements and knowledge sharing across APAC's Technical Solutions organisation.

• Collaborate with Solutions Architects during onboarding and key stages to ensure seamless transition into long-term technical management.

• Mentor junior engineers and TS/TAMs, promoting best practices and continuous improvement.

Professional Development

• Stay current on AdTech and Retail Media innovation through training and certification programs.

• Collaborate with internal stakeholders to create training materials and client-facing documentation.

• Minimum 5 years of experience in Technical Solutions, Technical Account Management, or similar client-facing technical roles.

• Strong understanding of digital advertising, AdTech, or Retail Media.

• Proficiency in debugging, integration design, and data analysis.

• Excellent communication skills with technical and non-technical audiences.

• Highly organized, self-driven, and skilled at managing multiple complex projects.

• Fluency in English; additional APAC languages a plus.

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we'd love to see your application​

Criteo is a leader in commerce media, helping brands, agencies, and publishers create meaningful consumer connections through AI-powered advertising solutions. We're shaping a more open and sustainable digital future for advertising.  

At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment.  

We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics.  

Ways of working – Our hybrid model blends home with in-office experiences, making space for both.  
Grow with us – Learning, mentorship & career development programs.  
Your wellbeing matters – Health benefits, wellness perks & mental health support.  
A team that cares – Diverse, inclusive, and globally connected.  
Fair pay & perks – Attractive salary, with performance-based rewards and family-friendly policies, plus the potential for equity depending on role and level.  

Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo.