Partner Support Officer

20 hours ago

Perth, Western Australia Australian Finance Group Full time $60,000 - $80,000 per year

Your New Role

We are currently looking for a motivated and customer focused Partner Support Officer to join our team.

Reporting to our Broker Administration Manager, you will be responsible for providing ongoing support to AFG's 4000+ brokers including:

  • Onboarding and maintenance of brokers and their organisations using AFG's in-house CRM system (FLEX), including preparation of agreements with new brokers, handling their lender accreditations, and any variations for existing brokers.
  • Support Brokers via chat, phone and email with their submission process for the onboarding, maintenance and commission payment queries.
  • Use workflow tools to monitor and prioritise submissions from brokers and AFG state sales teams.
  • Process terminations and suspensions.
  • Assist in adhoc tasks as required.

We pride ourselves on offering quality service and support to our Mortgage Brokers. So, if you're looking for your next job to be in one of Australia's largest financial services companies, but you don't want to be just a number in a big bank, then we'd love you to apply

Who Are You

To be successful in the role, you will have:

  • High level of attention to detail, interpersonal and written communication skills.
  • Enjoys problem solving and finding ways to make processes more efficient and effective.
  • A strong customer focus and a team player.
  • Ability to work under pressure in a fast-paced environment.
  • Experience with Customer Relationship Management (CRM) systems.
  • Excellent organisational and prioritisation skills.
  • A high level of computer literacy and ability to use the MS Office suite.
  • Experience within the Financial Services Industry including an understanding of the residential mortgage sector, is desired but not essential.

About AFG

Australian Finance Group (ASX:AFG) is one of Australia's largest mortgage broking groups, founded back in 1994 and now employing 300+ staff across Australia. As a category leader, AFG has some 4,000 finance brokers in its network with access to over 10,000 financial products from more than 80 of Australia's leading lenders.

Through our broker network, AFG processes around one in 10 of all Australian residential mortgages and manages over $214 billion in residential and commercial finance.

In addition to our broker network, AFG has a rapidly growing home loan business, and an expanding footprint in the provision of business lending solutions.

At AFG our purpose is to create a fairer financial future for all. Our business prides itself its innovative, entrepreneurial and collaborative culture, which is underpinned by our values of integrity, accountability, customer-centric and team player (IACT). Our teams are intricately engaged across the business, and we encourage people with ideas and a willingness to learn to join us.

AFG is committed to our culture. We provide an inclusive workplace where all are welcomed and recognised for their unique ability, regardless of gender, race, religion, disability, orientation, or other identity attribute.

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