Support Partner

Care Hub Support Partner

• Make a Real Impact – Support employees through trauma-informed care
• Lead and Influence – Drive resolution strategies and continuous improvement
• Collaborate Globally – Work with diverse teams across Rio Tinto

About the Role

The Care Hub Support Partner reports into the Care Hub Regional Manager within our Business Conduct Office (BCO). Providing contact and support, the Support Partner will facilitate appropriate and safe referral pathways using a strengths-based approach and practice. The Support Partner will have a background and experience of trauma informed approaches to facilitate and coordinate appropriate resolutions.

Key Responsibilities

• Take a person-centred and professional approach to conducting safety and risk assessments and identifying needs of those impacted by harmful and disrespectful behaviour
• Take all reasonable actions to meet these needs within the boundaries of workplace procedures
• Develop and implement case management plans to support impacted people
• Respond to confidential calls/engagement from people impacted by harmful and disrespectful behaviour who want to make a disclosure or anyone who has a related query
• Explain Rio Tinto processes and options for wellbeing support, practical support, and resolution options (including formal investigations)
• Manage the coordination and facilitation of resolution options with all key stakeholders (including resolutions such as mediation, training, behaviour coaching etc.)
• Monitor resolution implementation and maintain contact with those impacted and key stakeholders throughout the process
• Manage case closure and reintegration plans
• Coach leaders on how to support those impacted through a Trauma Informed Care approach
• Support people to access the Family and Domestic Violence policy and supporting services
• Actively contribute to ensuring Care Hub provides a safe and inclusive experience for all people
• Work effectively in both a standalone role and as part of a global team
• Be competent in the use of electronic case management systems
• Resolve complex problems and take a new perspective using existing solutions
• Formally mentor/train lower-level staff, and support onboarding and mentorship of peers
• Lead Care Hub continuous improvement projects or process improvement projects
• Act as an ambassador for the myVoice program and BCO, including presenting at roadshows, townhalls, product group and asset leadership teams and supporting awareness campaigns and training relating to the myVoice and Care Hub program

What You'll Bring

• Bachelor's Degree in social work or other tertiary level qualifications in health, behavioural/social sciences, community services or a related discipline that provides a sound understanding and knowledge of assessing and working with people who have experienced trauma
• Experience in case management within healthcare, counselling, social work, psychology, human resources or other related industries
• Demonstrated experience and knowledge of Trauma Informed Care and supporting diverse people who have experienced trauma
• Demonstrated authentic, compassionate, empathetic responses in front line service delivery
• Demonstrated experience responding to/managing disclosures through a trauma informed lens
• Experience in triage, risk assessment and safety planning, preferable in area of harmful behaviours
• An understanding of addressing racism, discrimination, bullying and harassment, sexual harassment and sexual assault and other complex cases
• Demonstrated cultural responsiveness and commitment to working with Indigenous people

What We Offer

• A permanent role with Rio Tinto, where safety is the top priority
• Competitive salary with annual incentive program
• Subsidised private health insurance for employees and immediate family
• Share ownership plan and company-provided insurance
• Salary packaging options and career development support
• Paid leave for all life's moments – annual, parental, and sick leave
• Access to wellbeing programs and exclusive employee discounts
• Potential domestic relocation assistance

About Rio Tinto

Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.

We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can't do it on our own, so we're focused on creating partnerships to solve problems, create win-win situations and meet opportunities.

Every Voice Matters

At Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds.

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.