Program & Client Liaison

·      Location: Bungarra Alpine Centre, Jindabyne

·      Employment Type: Part-time – 5 days per fortnight (0.55 FTE)

·      Salary: $65,000 – $75,000 pro rata (based on experience)

·      Reports to: Business Manager

About the Role

We are seeking a proactive, relationship-focused Program & Client Liaison to join our team. This role is all about keeping our customer base engaged, supported and connected. Working closely with the Business Manager, you'll be a key point of contact for our valued clients—maintaining strong relationships, implementing client communication strategies and supporting the smooth delivery of proposals and program materials.

This position suits someone professional and personable who enjoys balancing client engagement with efficient administrative systems and processes.

Key Responsibilities

The role focuses on three core areas:

1 - Customer Communications & Engagement

• Maintain regular contact with existing customers, building strong professional relationships
• Deliver client-facing initiatives such as surveys, feedback requests and regular updates.
• Respond promptly to client enquiries, ensuring consistently high service.
• Proactively reach out to dormant or past customers to re-establish connections and explore new opportunities.

2 - Program Administration

• Prepare proposals and program matrixes using existing templates, ensuring accuracy and consistency.
• Field new program enquiries by gathering initial information and scheduling calls/meetings for the Business Manager or CEO.
• Support the Business Manager with day-to-day client-related administration to keep processes running smoothly.
• Track timelines, follow-ups and deadlines to ensure commitments are met.

3 - CRM & Systems

• Help develop, maintain and optimise CRM processes that strengthen client relationships.
• Ensure client data is accurate, complete and up to date.
• Track and analyse engagement and feedback via the CRM, providing insights to inform decisions.
• Contribute to ongoing improvements in data collection, reporting and analysis.

Skills & Attributes

We're looking for someone who is:

• Customer-focused: personable, professional and able to build rapport easily.
• Sales-aware: confident with a light-touch approach that supports growth and retention.
• Trustworthy & reliable: able to work independently while following agreed directions.
• Organised & systems-oriented: comfortable following processes within established frameworks.
• Flexible & proactive: takes initiative and collaborates well with the team.

Technical Skills

The ideal candidate will bring:

• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Comfortable learning and using CRM or similar client-management systems.
• Strong written and verbal communication skills

Desirable Criteria

While not essential, the following skills and experience would be highly regarded:

• Experience in education, tourism or outdoor programs
• Familiarity with the Snowy Mountains region and seasonal activities
• Experience using CRM systems (e.g. Salesforce, HubSpot or similar)
• Background in customer service, client relations or sales support

Why Work With Us

When you join our team, you'll enjoy:

• 6 weeks annual leave
• Access to pro-deals
• A supportive team environment

How to Apply

To apply, click 'Quick Apply' and include a cover letter outlining how your experience aligns with the role. Applications without a cover letter may not be considered.