Executive Housekeeper

Title:
    Executive Housekeeper / Housekeeping Manager

Position Overview:
The Executive Housekeeper / Housekeeping Manager plays a crucial role in ensuring the cleanliness, orderliness, and overall guest satisfaction of our hotel. You will work closely with other departments to provide a seamless and memorable guest experience.

Our
Vision
is being leaders in creating experiences and properties that escape the ordinary. 

Our
Purpose
is to make the day better for ourselves, each other, our group, our customers, and communities. We do this by living our values of empowerment, possibilities, and community. We achieve our
Vision
and
Purpose
by delivering on our goals and values.

Our Goals

• Growing revenue above market
• Maximise assets
• Business transformation

Our Values

• Empowerment: We make it happen
• Possibilities: We evolve and innovate
• Community: We make the connection

Key Accountabilities

• Team Leadership:

• Recruit, train, and supervise housekeeping staff, including room attendants, housekeepers, and laundry personnel.

• Set performance standards and conduct regular performance evaluations.
• Foster a positive work environment and provide support and guidance to team members.

• Quality Assurance:

• Ensure that all guest rooms, public areas, and back-of-house areas are cleaned and maintained to the highest standards.

• Implement and enforce housekeeping procedures and checklists.
• Conduct regular inspections to identify and rectify cleanliness and maintenance issues.

• Inventory Management:

• Manage and monitor housekeeping supplies, including cleaning products and linens.

• Place orders for supplies, maintain adequate stock levels, and control expenses.

• Budget Management:

• Prepare and manage the housekeeping department budget.

• Monitor expenses and take corrective actions as necessary to stay within budgetary guidelines.

• Guest Relations:

• Address guest complaints or concerns promptly and effectively.

• Work collaboratively with other departments to ensure guest satisfaction and resolve any issues.

• Training and Development:

• Provide ongoing training to housekeeping staff on safety, cleanliness standards, and customer service.

• Promote a culture of continuous improvement within the department.

• Health and Safety Compliance:

• Ensure compliance with health and safety regulations and hotel policies.

• Implement and enforce safety protocols for housekeeping tasks.

Key Performance Indicators

• Accurate forecasting
• Achieving budget
• Customer feedback

Skills & Experience

• Proven experience as a Housekeeping Manager or similar role in the hospitality industry.
• Excellent organisational and time-management abilities.
• Knowledge of housekeeping procedures and cleaning techniques.
• Ability to handle guest complaints and resolve issues effectively.
• Proficiency in hotel management software is a plus.
• Attention to detail and a commitment to maintaining quality standards.

Behavioural Capabilities

• Collaboration:  Accepts and appreciates other people; demonstrates courtesy and compassion; supports, encourages, and thanks others; consults, listens, and understands others; promotes diversity and builds morale, team cohesion, and collaboration. Establishes credibility and uses compelling insights to appeal to others' needs and persuade them to a different point of view; navigates political situations and negotiates to gain agreement from others and achieve desired outcomes.
• Communication: Understands spoken and written information; speaks and writes clearly and understandably; presents with confidence; gauges audience reaction, interest, and understanding, and adjusts communication style or content accordingly.
• Delivering Results: Sets objectives that align with team and organizational goals; develops plans, commits to timelines, and uses time effectively; anticipates, allocates, and monitors resources to deliver work requirements; documents job information.
• Dependability: Focuses on understanding and addressing customer needs; sets ambitious standards for work quality and quantity; delivers high productivity in a focused and timely manner; structures and prioritizes work activities; shows commitment to the organization.
• Resilience: Works productively under pressure; maintains a positive outlook; controls emotions; handles failure or criticism well and learns from it.
• Commercial Thinking: Considers revenue, cost, and risk factors that drive organizational performance; identifies and secures new business; optimizes resources to deliver more with less; manages and mitigates risks; maintains awareness of external factors impacting the business.