Executive Housekeeper

6 days ago

North Sydney Council, Australia EVT - Entertainment | Ventures | Travel Full time
Overview

Executive Housekeeper / Housekeeping Manager plays a crucial role in ensuring the cleanliness, orderliness, and overall guest satisfaction of our hotel. You will work closely with other departments to provide a seamless and memorable guest experience.

Vision: to be leaders in creating experiences and properties that escape the ordinary. Purpose: to make the day better for ourselves, each other, our group, our customers, and communities by living our values of empowerment, possibilities, and community.

Base pay range

$90,000.00/yr - $98,000.00/yr

Responsibilities
  • Team Leadership: Recruit, train, and supervise housekeeping staff, including room attendants, housekeepers, and laundry personnel; set performance standards and conduct regular performance evaluations; foster a positive work environment and provide support and guidance to team members.
  • Quality Assurance: Ensure all guest rooms, public areas, and back-of-house areas are cleaned and maintained to the highest standards; implement and enforce housekeeping procedures and checklists; conduct regular inspections to identify and rectify cleanliness and maintenance issues.
  • Inventory Management: Manage and monitor housekeeping supplies, including cleaning products and linens; place orders for supplies, maintain adequate stock levels, and control expenses.
  • Budget Management: Prepare and manage the housekeeping department budget; monitor expenses and take corrective actions as necessary to stay within budget.
  • Guest Relations: Address guest complaints or concerns promptly and effectively; work collaboratively with other departments to ensure guest satisfaction and resolve issues.
  • Training and Development: Provide ongoing training to housekeeping staff on safety, cleanliness standards, and customer service; promote a culture of continuous improvement within the department.
  • Health and Safety Compliance: Ensure compliance with health and safety regulations and hotel policies; implement and enforce safety protocols for housekeeping tasks.
Key Performance Indicators
  • Accurate forecasting
  • Achieving budget
  • Customer feedback
Skills & Experience
  • Proven experience as a Housekeeping Manager or similar role in the hospitality industry.
  • Excellent organisational and time-management abilities.
  • Knowledge of housekeeping procedures and cleaning techniques.
  • Ability to handle guest complaints and resolve issues effectively.
  • Proficiency in hotel management software is a plus.
  • Attention to detail and a commitment to maintaining quality standards.
Behavioural Capabilities
  • Collaboration: Shares knowledge, demonstrates courtesy and compassion, supports and motivates others, communicates effectively, promotes diversity, and builds morale and teamwork.
  • Communication: Understands spoken and written information; communicates clearly and confidently; adapts style to the audience.
  • Delivering Results: Sets objectives aligned with goals; develops plans and timelines; manages resources to deliver required work.
  • Dependability: Prioritizes customer needs; maintains high productivity and quality; shows commitment to the organization.
  • Resilience: Works well under pressure; maintains positive outlook; handles feedback constructively.
  • Commercial Thinking: Considers revenue, cost, and risk factors; optimizes resources; mitigates risks.
Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Management
  • Industries: Hospitality

Location: Sydney, New South Wales, Australia. This posting is for multiple related Housekeeping Manager positions in the area.


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