Executive Housekeeper

3 days ago

Sydney, Australia silk Full time

Work alongside iconic hotel brands and industry leaders.
- Paid on the job training.
- Immediate start.

**Join Silk Hospitality - Elevate Excellence in Housekeeping**
Silk Hospitality is a leading provider of premium housekeeping solutions for Australia’s most prestigious hotels with a steadfast commitment to service, innovation, and people, we create exceptional guest experiences while empowering our teams to thrive.

**Why Join Silk Hospitality?**
- Competitive salary.
- Great opportunities for career advancement.
- Work alongside iconic hotel brands and industry leaders.
- Inclusive, supportive culture that values every team member.
- Be part of a fast-growing national business.
- Employee benefits - enjoy discounts on retail, healthcare & more.

**Executive Housekeeper**
We’re looking for an Executive Housekeeper to lead the housekeeping team at a fantastic hotel in Surrey Hills. You will lead and coordinate all housekeeping operations to ensure an exceptional standard of cleanliness, presentation, and service delivery for our hotel partners and their guests.

**Key Responsibilities include but are not limited to;**
- Oversee daily operations of the housekeeping department to ensure cleanliness and presentation standards are consistently met.
- Lead, train, and motivate team members to deliver outstanding service.
- Conduct regular inspections of guest rooms, public areas, and back-of-house areas.
- Manage departmental budgets, supply inventory, and cost control.
- Uphold strict health, hygiene, and safety protocols.
- Collaborate with other departments (e.g., Front Office, Maintenance) to ensure seamless guest service.
- Respond to guest requests, feedback, and complaints professionally and promptly.
- Maintain and enhance standard operating procedures.
- Monitor and report on housekeeping performance, occupancy needs, and staffing levels.
- Support onboarding and ongoing training programs for new and existing staff.
- Ensure exceptional guest satisfaction at all times.

**What We're Looking For**:

- Proven experience as an Executive Housekeeper.
- Strong understanding of housekeeping operations, procedures, and standards.
- Excellent communication and interpersonal skills with a guest-focused mindset.
- High attention to detail and a passion for cleanliness and presentation.
- Self-motivated with a proactive and solution-oriented attitude.
- Physically fit and capable of meeting the role’s physical demands (e.g., lifting up to 20kg, standing for long periods, performing cleaning tasks if required).
- A team-focused, positive attitude with a commitment to excellence.

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