Monitoring Officer

2 weeks ago

Perth, Western Australia WorkPac - Perth Full time $60,000 - $80,000 per year
  • Competitive hourly rate with shift penalties and overtime opportunities
  • 4 days on, 4 days off rotating 12-hour shifts (6am–6pm / 6pm–6am)
  • Comprehensive training provided; no prior fire industry experience required

Short Description:

Join the team in Jandakot as a Monitoring Operator. This role offers a structured 4 on / 4 off rotating roster, competitive pay, and a supportive work environment.

About Our Client:

Our client is a global leader in fire protection and security solutions. With over 200 years of history, providing essential systems and services, including fire detection and suppression, to clients across Australia and beyond.

About the Position:

As a Monitoring Operator, you will:

  • Monitor alarm systems across WA, VIC, ACT, and NSW
  • Book after-hours jobs and dispatch technicians nationwide
  • Handle inbound and outbound calls, performing basic troubleshooting
  • Ensure all alarms and calls are actioned promptly
  • Maintain professional communication with internal and external customers, including Emergency Services
  • Support various business areas, including Customer Service
  • Perform customer verifications and resolve complaints as per procedures

Key Responsibilities Include:

  • Actioning all alarms and calls in accordance with Response Centre procedures
  • Communicating effectively with internal and external customers
  • Scheduling and dispatching technicians to customer call outs
  • Maintaining a reputation for caring and professional service

Skills and Experience Required:

  • Strong customer service experience, preferably in monitoring or emergency call centres
  • Excellent interpersonal and communication skills
  • Proficiency with technology and quick adaptability to new systems
  • Shift work experience (highly desirable)
  • Ability to work rotating 12-hour shifts (6am–6pm / 6pm–6am)
  • National Police clearance or ability to obtain
  • First Aid qualification or ability to obtain

Benefits:

  • Permanent position with a supportive team
  • Excellent work-life balance with a 4 on / 4 off roster
  • Competitive hourly rate with shift penalties and overtime opportunities
  • Employee assistance programs

About WorkPac

WorkPac is Australia's largest privately owned workforce services business with over 1.3 million registered candidates. We offer tailored solutions in recruitment, skills and career development across Mining, Construction, Healthcare and more. Our consistent promise to both candidates and clients is that choosing WorkPac is always a 'Good Move'.

How to Apply:

Click on the Apply button or for more information please contact:

WorkPac Principal Consultant: Ryan on or quoting the below reference number.

At WorkPac, we recognise we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Indigenous people.

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