Monitoring Officer

1 week ago

Perth, Western Australia WorkPac Full time $60,000 - $90,000 per year

Job details

  • Competitive hourly rate with shift penalties and overtime opportunities
  • 4 days on, 4 days off rotating 12-hour shifts (6am6pm / 6pm6am)
  • Comprehensive training provided; no prior fire industry experience required

Short Description
Join the team in Jandakot as a Monitoring Operator. This role offers a structured 4 on / 4 off rotating roster, competitive pay, and a supportive work environment.

About Our Client
Our client is a global leader in fire protection and security solutions. With over 200 years of history, providing essential systems and services, including fire detection and suppression, to clients across Australia and beyond.

About The Position
As a Monitoring Operator, you will:

  • Monitor alarm systems across WA, VIC, ACT, and NSW
  • Book after-hours jobs and dispatch technicians nationwide
  • Handle inbound and outbound calls, performing basic troubleshooting
  • Ensure all alarms and calls are actioned promptly
  • Maintain professional communication with internal and external customers, including Emergency Services
  • Support various business areas, including Customer Service
  • Perform customer verifications and resolve complaints as per procedures

Key Responsibilities Include

  • Actioning all alarms and calls in accordance with Response Centre procedures
  • Communicating effectively with internal and external customers
  • Scheduling and dispatching technicians to customer call outs
  • Maintaining a reputation for caring and professional service

Skills And Experience Required

  • Strong customer service experience, preferably in monitoring or emergency call centres
  • Excellent interpersonal and communication skills
  • Proficiency with technology and quick adaptability to new systems
  • Ability to work rotating 12-hour shifts (6am6pm / 6pm6am)
  • National Police clearance or ability to obtain
  • First Aid qualification or ability to obtain

Benefits

  • Permanent position with a supportive team
  • Excellent work-life balance with a 4 on / 4 off roster
  • Competitive hourly rate with shift penalties and overtime opportunities
  • Employee assistance programs

How To Apply
Click on the Apply button or for more information please contact:

WorkPac Principal Consultant: Ryan O'Connor on or quoting the below reference number.

Job Order Reference Number: 7019J
About WorkPac
WorkPac is Australia's largest privately owned workforce solutions business. We add value to our candidates by providing recruitment, skills and career development opportunities across the Mining, Construction, Healthcare industries and more. Choosing WorkPac is always a Good Move.

Equal Employment Opportunity

At WorkPac, we foster a work environment where everyone feels welcome and valued. As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.

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