IT Change and Transition Analyst

Company :

About the Role

Hastings Deering, together with Sime, is seeking an IT Change and Transition Coordinator to join our team. Based at either Archerfield or South Brisbane, this role offers flexibility and the opportunity to contribute to meaningful change across our business.

In this role, you'll be responsible for coordinating IT change and transition activities, ensuring resources, timelines, and stakeholder expectations are managed effectively.

You'll play a key part in driving continual improvement, delivering service communications, and aligning IT services with business objectives and strategic goals.

What you'll do:

• Support ITIL-based processes (incident, problem, change, and request management) within the ITSM platform.
• Lead and coordinate daily change management activities to minimise risk and disruption.
• Act as the primary contact between IT and business units for service change and transition communications.
• Manage asset change processes, ensuring compliance and lifecycle alignment.
• Coordinate transition-to-support activities and operational handovers.
• Drive configuration and deployment of ITSM enhancements to improve service delivery.
• Provide backup support during P1 incidents and facilitate post-incident reviews.
• Partner with cross-functional teams to coordinate go-lives with minimal disruption.
• Serve as a strategic liaison between business and IT to align operational changes with organisational priorities.

This is an exciting opportunity to work at the forefront of IT change management in a supportive, collaborative team environment.

Why Hastings Deering?

At Hastings Deering, our people are our heart – from their first day with us right up to their last.

As one of the top Caterpillar dealers globally and part of the Sime Darby network, you'll have access to extensive and borderless career development opportunities and enjoy an internationally recognised work culture.

Whether you're looking to take your career to the next level or achieve more balance in your schedule, we offer diverse opportunities for talented professionals to join our team and start something big.

You'll have access to:

• Opportunities for training, mentorship, and career development specific to your role.
• Competitive remuneration package and annual salary reviews
• A supportive, diverse, and inclusive team spread across Australia and internationally.
• Access to growth opportunities at a regional, national, and international level through our global Sime Darby network.
• Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.
• Employee discounts, rewards, and incentive programs.
• Paid parental leave options
• Salary continuance insurance

About You

A successful teammate will have experience in:  

• Previous experience in IT change, transition, or service management.
• Working knowledge of ITIL practices and ITSM platforms (ServiceNow experience highly regarded).
• Strong organisational and coordination skills, with the ability to manage multiple priorities.
• Excellent communication and stakeholder engagement skills.
• Problem-solving mindset with a focus on risk management and continuous improvement.
• Ability to remain calm under pressure and support critical incidents when required.
• A collaborative, proactive approach to working with both technical teams and business units.

To Apply: Hit the 'Apply Now' button

Enquiries: Please call

Contact Person: Brianna Smith –

About Hastings Deering

Hastings Deering is one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine. 
 
We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.