Level 2 IT Support Specialist

2 weeks ago


Brisbane, Queensland, Australia Mansell Taylor Consulting Full time $60,000 - $90,000 per year

We're looking for a people-focused IT professional to join a leading enterprise organisation, providing critical on-site and remote support across multiple locations.

You'll be resolving issues face-to-face and remotely, working with both users and IT systems to keep things running smoothly.

What you'll be doing:

  • Troubleshooting hardware, Windows OS, MS Teams, Exchange, and Active Directory issues
  • Supporting users with prompt and professional service
  • Installing, configuring, and maintaining IT systems like AD, DHCP, backup services, VMWare, and more
  • Working with ServiceNow to manage tickets and resolve issues to agreed SLAs
  • Participating in the on-call roster and assisting with IT projects and system rollouts

We're looking for someone with:

  • Strong customer service skills and the ability to communicate clearly and confidently
  • Bachelor's Degree in IT
  • Solid experience in desktop support, server troubleshooting, and ITSM tools (like ServiceNow)
  • Hands-on skills with Windows, Exchange, Active Directory, DHCP, and hardware
  • A current driver's licence and vehicle, and the ability to travel between sites
  • Provide after-hours support by participating in the On Call Roster

Ready to step into a role where no two days are the same?  Apply now to bring your IT skills and customer-first mindset to a role where your work truly makes a difference, we'd love to hear from you



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