Account Manager

2 weeks ago

Sydney, New South Wales, Australia hammerjack Full time $80,000 - $120,000 per year

Role: Account Manager

Location: Sydney, NSW, Australia

About Us:

At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.

Our Impact:

Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.

JOB OVERVIEW

We are seeking a results-driven and client-focused Account Manager with diverse industry experience to manage and grow key client relationships. The ideal candidate will act as a strategic partner to our clients, ensuring operational excellence, client satisfaction, and account growth. You will work cross-functionally with and have management components of a Delivery Operations based in the Philippines, to service a global client base.

DUTIES AND RESPONSIBILITIES

  • Serve as the primary point of Australian contact for SME and mid-market client accounts.
  • Develop a deep understanding of client needs, business objectives, and KPIs.
  • Drive client satisfaction by ensuring timely delivery of services and high-quality outcomes.
  • Collaborate with internal stakeholders to implement client strategies and resolve operational challenges.
  • Analyse account performance, prepare reports, and present actionable insights to clients and leadership.
  • Identify opportunities for account growth, upselling, and cross-selling outsourcing services.
  • Manage and triage account escalations and proactively address risks to client satisfaction or retention.
  • Lead regular client meetings, QBRs (Quarterly Business Reviews), and status updates.

QUALIFICATIONS AND EXPERIENCE

  • Bachelor's degree in commerce, International Business, or a related field.
  • 1–2+ years of account management experience, with no industry preference
  • Basic understanding of BPO/KPO service delivery and client lifecycle.
  • Excellent communication, negotiation, and interpersonal skills.
  • Proven ability to build long-term relationships with clients and internal stakeholders.
  • Data-driven mindset with proficiency in reporting and CRM tools (e.g Salesforce, HubSpot)
  • Ability to multitask and manage competing priorities in a fast-paced environment.
  • Experience managing accounts in customer support, finance & accounting, HR outsourcing, or IT-enabled services.
  • Willingness to travel, both domestically and internationally.

What's in It for You:

  • Flexibility
    : Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance
  • Inspiring Workspaces
    : Our offices are strategically located and designed to fuel your best work.
  • Free Unlimited Barista Coffee and Booze
    : Enjoy refreshments from our cafe and beverage bar.
  • Dynamic Open Spaces
    : Conducive for productivity and creativity.
  • State-of-the-Art Security
    : Ensuring your safety and peace of mind.
  • Game Rooms
    : Take a break and unwind with our recreational facilities.
  • Competitive Compensation
    : Your talents deserve to be rewarded We help you negotiate with our clients.
  • Professional Growth
    : Access to ongoing training and development opportunities to help you reach your full potential.
  • A Supportive Community
    : Join a diverse and inclusive team that's dedicated to your success.
  • Global Impact
    : Be part of something bigger and make a difference on a global scale.

Ready to Make a Difference?

If you're ready to join a dynamic team and be part of something truly special, we want to hear from you Apply directly to this job ad, and let's forge a brighter future together

hammerjack is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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