Customer Service Officer/ Licence Testing Officer

At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow.

VicRoads empowers our people to learn and grow- focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving.

VicRoads is progressing too. In August 2022, we started on a new chapter when the Victorian State Government partnered with Aware Super, Australian Retirement Trust, and Macquarie Asset Management to operate registration and licensing services on its behalf.

We work collaboratively with the Victorian State Government to ensure we fulfill regulatory requirements, deliver State projects and safeguard customer data. The Victorian State Government retains sole responsibility for road access, infrastructure and safety.

Casual Customer Service Officers Wanted

Salary: $31.94 an hour plus 25% loading
Tenure: Casual
Location: Ararat

Are you passionate about helping people and delivering outstanding customer service? Join our dynamic team at VicRoads

At VicRoads, we pride ourselves on providing exceptional service and support to our customers. We believe that every team member plays a vital role in our success, and we are currently seeking enthusiastic Casual Customer Service Officers to join our vibrant team.

Key Responsibilities:

• Deliver registration and licensing services around the needs of our customers in a dynamic environment, over the counter, face to face, by telephone and in writing, in accordance with established policies and procedures, work instructions and guidelines, in a professional, timely and courteous manner.
• Investigate and resolve customer enquiries according to established policies and procedures, work instructions and guidelines, in a timely manner. effectively resolve customer complaints and escalate to supervisor where required.
• Exercise judgement to suggest improvements to customer service delivery processes and tools and support corporate change initiatives.
• Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives.
• Provide guidance and support to less experienced staff where required.

What we are looking for:

To ensure success in this position you will need to have:

• Exceptional customer service skills, a positive can-do attitude with a keen eye for detail
• Excellent communication skills coupled with a strong work ethic.
• Adaptability, flexibility, and agility with regards to change and adopting new methods of working
• A team player who is not afraid to go above and beyond where required.
• Intermediate computer literacy skills
• A full valid driver's license is required. (You cannot be on your P Plates).
• Reasonable travel is required.

VicRoads is committed to continually investing in our workforce and fostering an environment whereby all our employees feel valued, engaged, and empowered. To attract, retain and develop great people, we provide genuine flexibility, a culture that supports people to be their best and be themselves, and great opportunities for career development. We embrace diversity and inclusion and are proud our workforce reflects the community we serve.

What We Offer:

• A supportive and friendly working environment.
• Flexible hours to suit your schedule.
• Opportunities for growth and advancement within the company.
• Training and development programs to enhance your skills.

How to Apply:

Please submit your application via the "Apply" button. Applications should include a resume and a brief covering letter.

For a copy of the Position Description please email ***************

Unfortunately, applications cannot be accepted via this email. Application close 11.59pm Sunday 8 June 2025.

Please note: VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence.