IT Field Engineer

Job No:Ad-5245

Work Type:Full Time

Location:Sydney

Categories:Corporate

About Us

At Transdev, we don't just move people—we empower communities. As a global leader in mobility solutions, we design and operate innovative, safe, and sustainable transport networks—from buses and trams to trains, ferries, and shared bikes—ensuring that freedom of movement is accessible to all.

With a workforce of over 100,000 employees across the globe, we are united by a shared mission: to serve the common good through technology, innovation, and community-rooted service. Our people make a real difference in the world every day.

We thrive on diverse perspectives and experiences. At Transdev, we celebrate inclusion and are committed to creating a workplace where every team member feels empowered, respected, and heard.

Your Impact: IT Field Engineer

We're looking for a skilled and conscientious IT Field Engineer with a customer-focused mindset to join our IT team supporting both operational and project-based initiatives, where required.

This is a fast-paced and exciting role responsible for the provision of on-site support and maintenance for IT infrastructure, software, and end-user hardware at your designated Transdev business entity sites – in this case you'll work between our Sydney CBD Support Office (3 days per week) and our Great River City Light Rail Stabling and Maintenance Facility in Camelia (2 days per week).

As an IT Field Engineer you'll maintain, install and configure network, computer, telecommunication and other technology systems as required. You also act as an extension to the centralised Transdev IT Service Desk for issues requiring on-site support and troubleshooting.

What You'll Do

In this role, you'll be the go-to person for all things technology — providing hands-on support, solving problems, and ensuring smooth IT operations across our sites. Your day-to-day will include:

• Acting as the first point of contact for all technology-related queries and issues, delivering timely and effective support to end users.
• Troubleshooting and resolving a wide range of hardware, software, network, and system faults — from laptops and printers to telephony, audiovisual, CCTV, and onboard systems.
• Installing, configuring, and maintaining technology equipment and applications to keep systems running reliably and securely.
• Managing and documenting support requests, incidents, and asset information in the IT Service Management (ITSM) system.
• Prioritising and managing multiple open cases while maintaining clear communication and excellent customer service.
• Working closely with higher-level support teams, vendors, and IT project managers to resolve complex issues and deliver IT projects or change initiatives.
• Conducting site evaluations and providing technical advice on upgrades, maintenance, and system improvements.
• Supporting IT procurement activities and maintaining vendor relationships in collaboration with the procurement team.
• Guiding end users on new systems, best practices, and simple troubleshooting steps to empower effective technology use.
• Ensuring all work complies with IT security policies and procedures to safeguard systems and data.

You'll play a key role in connecting people and technology — providing reliable, professional support that keeps our teams moving.

What You Bring

• Ideally, diploma or degree in Information Technology, Computer Science, or related field
• Microsoft, Cisco, networking and/or ITIL certifications, highly regarded
• Experience working with Microsoft Windows, Microsoft Office
• Experience with physical network infrastructure, patching and installation of network equipment
• Hands-on experience with LAN/WAN setups, routers, switches, and wireless systems
• Experience working directly with clients to resolve issues and deliver tailored solutions
• Ideally, all-round experience in a number of different technologies and environments
• A customer-focused mindset with empathy, patience, and strong communication skills.
• Analytical thinking and a proactive, solutions-driven approach to problem-solving.
• Flexibility under pressure, with strong time management and attention to detail.
• A collaborative, team-oriented attitude balanced with the ability to work independently.
• Commitment to continuous learning and delivering positive outcomes.

Don't tick every box? That's okay. At Transdev, we believe the right mindset, curiosity, and drive can outweigh a perfect resume. If you're excited by the role and what we're building, we'd love to hear from you.

Why Join Transdev?

Make a Global Impact: Play a vital role in building sustainable mobility solutions that change lives.

Grow with Us: Join a global group that invests in your development, both locally and internationally.

Inclusive Culture: Work in an environment that values diversity, equity, and inclusion.

Flexible Work: We support your well-being and work-life balance through flexible work options.

Community-Driven: Help shape the future of transportation while creating real social value.

Diversity, Equity, and Inclusion at Our Core

We are proud to be an equal opportunity employer. We believe that a diverse and inclusive workforce fosters innovation and drives better outcomes for the communities we serve. We welcome applications from individuals of all backgrounds, including First Nations Peoples, people with disabilities, veterans, and those from culturally diverse communities.

Need adjustments during the recruitment process? Let us know at – we're here to support you.

Ready to Drive Change?

If this sounds like the opportunity you've been waiting for, we'd love to connect. Submit your application, including your resume and a brief cover letter outlining why you're the perfect fit.

Join us—and be part of something bigger.

If a high number of applications are received for this opportunity, the job may be closed sooner than the advertised date.

Advertised:04/11/2025

Applications close:02/12/2025