Field Engineer

Company Overview
:

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you're a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview:

As an IT Field Engineer, engineer will be responsible for providing on-site technical support for a wide range of IT infrastructure components, including desktops, laptops, servers, storage systems, network equipment, and Cisco routers. Your role will encompass troubleshooting, maintenance, and hardware replacement tasks to ensure the smooth operation of the company's IT environment. Additionally, you will be involved in rack and stack activities to set up and optimize server and networking equipment.

Position:
Field Engineer

Location:
Sydney, Australia (Onsite)

Position type:
Full-Time

Key Responsibilities:

• Provide technical assistance for desktop and laptop users, diagnosing and resolving hardware and software issues.
• Install, configure, and upgrade operating systems and software applications.
• Perform hardware upgrades, including RAM and hard drive replacements.
• Conduct routine server maintenance tasks, such as replacing hard drives, power supply units (PSU), DIMMs, and cache memory modules.
• Ensure servers are running optimally and perform system updates as required.
• Troubleshoot server hardware and software problems to minimize downtime.
• Support storage systems, including SAN and NAS devices.
• Assist with storage capacity planning and optimization.
• Replace faulty hard drives or storage components as needed.
• Configure and troubleshoot network devices, including switches and routers.
• Ensure network connectivity and resolve connectivity issues.
• Implement network security measures and maintain firewall rules.
• Manage and maintain Cisco routers, ensuring they are operating efficiently.
• Troubleshoot routing and connectivity issues.
• Apply firmware updates and security patches as required.
• Assist in the installation, configuration, and cabling of server racks and network equipment.
• Ensure proper cable management and labeling for easy identification and maintenance.
• Conduct physical hardware inspections and audits.
• Maintain detailed records of hardware inventory and configurations.
• Generate incident reports and document resolution procedures.
• Provide clear and concise documentation for reference and future troubleshooting.
• Offer user training and guidance to enhance their IT proficiency.
• Provide excellent customer service and communicate technical solutions effectively.
• Be available for on-call duties and respond promptly to critical incidents outside of regular working hours, if required.

Required Skills & Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Relevant certifications (e.g., CompTIA A+, CompTIA Network+, Cisco CCNA) are advantageous.
• Proven experience in IT support and field engineering roles.
• Proficiency in troubleshooting hardware and software issues across a diverse range of IT equipment.
• Familiarity with server hardware components, storage systems, and networking equipment.
• Strong knowledge of Cisco routers and network protocols.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Physical fitness and the ability to lift and move heavy equipment.
• Valid driver's license and reliable transportation.
• Willingness to travel to various on-site locations as needed.

Why AVASO Technology?

• Join a
  dynamic and innovative team
  with a global presence.
• Opportunities for
  career growth
  and
  continuous learning
  .
• Competitive salary and
  benefits
  package.
• Work with
  cutting-edge technologies
  to shape the future of IT solutions.

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as "Avaso") do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.

How to Apply:

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