Team Leader

5 days ago

Southbank, Victoria, Australia Orikan Full time $80,000 - $120,000 per year

Job Type: Permanent - Full Time

Location: South Wharf, Melbourne, 3006

Job Category: Call Centre and Customer Service

At Orikan, we're shaping the future of parking and mobility solutions across Australia, New Zealand & North America. Our technology and services help local governments keep cities moving—and as our
Team Leader, Correspondence
you'll play a key role in making that happen.

You'll lead a team responsible for managing the
written responses to infringement correspondence
on behalf of our local government clients —ensuring fairness, compliance, and exceptional service for our clients and the communities they serve.

This is your chance to combine people leadership, process excellence, and continuous improvement in a role where your impact is visible every day.

Job Description
What you'll do

  • Lead and inspire: Supervise and support a team of administrative officers, fostering a collaborative, high-performing culture.
  • Deliver operational excellence: Oversee workflow, monitor SLAs, and ensure compliance with legislation and council policies.
  • Handle complexity: Manage escalated or sensitive cases with professionalism and sound judgment.
  • Champion improvement: Identify opportunities to streamline processes, enhance efficiency, and implement best practices.
  • Build capability: Provide coaching, training, and feedback to help your team grow and succeed.

Desired Skills And Experience
What you'll bring

  • Leadership that inspires: You've led or supervised teams and know how to bring out the best in people.
  • Regulatory know-how: You understand compliance and regulatory processes—bonus points if you've worked with local government or parking infringements.
  • Change champion: You're passionate about finding better ways to work, driving process improvements that make things better for our customers and our team, and making a real impact.
  • Clear communicator: You connect easily with team members and stakeholders - you can explain complex information simply.
  • Detail-oriented: You pride yourself on accuracy and high standards in everything you do.
  • Problem solver: You thrive on tackling challenges, resolving escalated cases, and making sound decisions.
  • Team builder: You create a positive, collaborative, and high-performing team culture.
  • Tech savvy: You're comfortable with business systems and administrative software.

Why Orikan?
At Orikan, You'll Find a Culture That's Inclusive, Innovative, And Focused On Making a Real Difference. Because We Know That Great Work Happens When People Feel Supported, Valued, And Inspired. Here's What You Can Expect

 12 weeks paid parental leave for primary carers (on top of government programs)

 Up to 4 weeks per year of paid purchased leave

 Employee Assistance Program for you and your family

 Recognition Program – Extra Milers

 Real career growth and on-the-job learning opportunities

 Hybrid ways of working as standard

An active calendar of celebrations and events

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