Head of B2B Operations

At ENGIE, great adventures always start with a simple "hello" and the desire to take action for tomorrow. If, like us, you strongly believe the energy transition holds opportunities for you and for everyone, then look no further, you belong with usOur goal is to be the best energy transition utility, and we have an ambition to reach net zero emissions by 2045. In Australia, this includes flexible power generation, energy retail services for homes and businesses, advanced energy management solutions, and a growing portfolio of future-focused projects — from hydrogen and battery storage to wind and solar developments. About the RoleWe're seeking a strategic and operational leader to join our Energy Markets team as Head of B2B Operations. This pivotal role will lead the operational backbone of our B2B retail electricity business, ensuring excellence in systems, processes, and people to support scalable, compliant, and customer-focused growth.You'll drive the strategic direction of operational platforms, champion continuous improvement, and ensure operational integrity across billing, customer transfers, metering and more. This is a unique opportunity to shape the future of B2B energy operations in a dynamic and growing business.Key ResponsibilitiesLead strategic direction across B2B operational functions, aligning systems and processes to business goalsOwn the roadmap for operational platforms (billing & CIS), ensuring scalability and resilienceOversee revenue assurance, billing accuracy, metering, and market processesDrive cost efficiencies through process optimisation and vendor performanceLead and develop a high-performing team, fostering a culture of accountability and excellenceEnsure regulatory compliance and proactively manage operational risksChampion system enhancements, automation, and integration with adjacent platformsDeliver actionable reporting and insights to leadership teamsPartner with internal and external stakeholders to deliver sustainable changeAbout YouYou're a seasoned leader with deep expertise in B2B retail electricity operations and a passion for driving operational excellence. You bring a strategic mindset, strong governance capabilities, and a track record of delivering scalable solutions in complex environments.Qualifications & ExperienceBachelor's degree in Business, Information Systems, Finance, or EconomicsSignificant experience leading operational teams in B2B retail electricityProven experience in system implementation and migration projectsStrong vendor management and cross-functional collaboration skillsExpertise in billing, metering, settlements, and revenue assuranceDemonstrated ability to drive automation, process redesign, and continuous improvementExperience managing performance, coaching teams, and fostering career growtENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, carer's responsibilities, sexual orientation, gender identity, pregnancy, religion, marital status, health, disability or political opinions. Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds and people of the LGBTIQA+ community are encouraged to apply. Our differences are our strengths.Business Unit: Supply & Energy ManagementDivision: BP AUSTRALIALegal Entity: INTERNATIONAL POWER (AUSTRALIA) PTY LTDProfessional Experience: Skilled ( >3 experience