NSW State Operations Manager

3 days ago

Sydney, New South Wales, Australia Intellihub Full time $120,000 - $180,000 per year

Company Description

Intellihub is committed to simplifying the energy transition – as a leader in smart metering across ANZ and innovator of solar, battery, EV, virtual power plant and home electrification solutions.

With strong leadership supporting you, a career at Intellihub is defined by flexibility, growth and a deeply fulfilling experience. We're changing energy – bring yours.

Job Description

As State Operations Manager, you'll take charge of Intellihub's smart meter rollout in your state ensuring every installation is delivered safely, efficiently, and in full compliance. This is a pivotal leadership role where you'll work closely with Field Managers, Coordinators, and cross-functional teams to achieve ambitious business goals.

Your mission? Lead large-scale operations, inspire high-performing teams, and make a tangible impact on the future of energy. If you thrive in a fast-paced environment and love turning complex challenges into streamlined solutions, this is your opportunity to shape the next chapter of smart energy. As part of your role you can expect to;

  • Oversee the management of Service Providers (FSPs) to ensure field activity is carried out within the terms of the contract.
  • Maximise the field deployment of smart meters by generating and onboarding meter technicians and governing deployment of planned retailer-led work.
  • End to end project management for ongoing business deployment projects.
  • Ensure that the work allocation to field is optimised to maximize field productivity in a safe manner.
  • Key decision making based on available field data to pivot, as required, and align with business goals.
  • Review stock issues/constraints and ensure operational continuity with the FSPs.
  • Review invoicing queries from the finance team and drive low Cost to Install (CTI).
  • Supervise operational administration duties including scheduling, reporting and 'boots on ground'.
  • Identify and improve operational efficiency by minimizing UTC and UTA.
  • Manage FSP adherence to PIN, MIT and call compliance in liaison with IHUB Deployment Team.
  • Manage the field mobilisation of customer care escalations to maintain and enhance customer experience.
  • Build and maintain relationships with internal and external stakeholders via regular ongoing communication.

Additional Information

This is your chance to take on a pivotal leadership role and make a real impact on the smart meter rollout across your state. At Intellihub, you'll work with passionate teams, drive operational excellence, and help shape the future of energy solutions.

If you're a results-driven leader who thrives in dynamic environments and wants to be part of an innovative, customer-focused organization, we'd love to hear from you.

Apply now and join us in powering smarter communities

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