NSW State Manager

3 days ago

Sydney, New South Wales, Australia TVH Full time $80,000 - $120,000 per year

TVH is Australia's leading national mechanical (HVAC), electrical, fire, hydraulic, and general maintenance service provider. With over 650 employees nationwide, we are committed to delivering competitive and high-quality services to our broad customer base.

Job Description:

You hold a critical leadership role, overseeing the successful integration of multiple operational functions to deliver exceptional customer satisfaction and strong business profitability. Your strategic vision, combined with hands-on support for your teams, drives operational excellence and sustainable growth. You lead by example, fostering a culture where every team member strives to put in 100% effort toward achieving 100% productivity, ensuring our customers and business thrive.

Key Responsibilities·

  • Oversee and support State Scheduling Manager, Operations Manager, Area Managers, Service Supervisors, State Invoicing Manager, and Project Managers in achieving their goals aligned with business objectives
  • Ensure all teams meet or exceed customer KPIs through effective communication and proactive customer engagement
  • Monitor financial results, including gross margin (target 35%) and productivity goals, with a strong focus on fostering a culture where the team puts in 100% effort to achieve 100% productivity
  • Foster strong cross-functional collaboration between operations, finance, HR, compliance, and customer-facing teams to maintain smooth workflows and accountability
  • Lead continuous improvement initiatives in workflows, dashboards, and reporting to enhance operational efficiency and customer outcomes
  • Approve and oversee critical business decisions including quotes, timesheets, leave requests, and recruitment in line with commercial goals and workforce planning
  • Maintain oversight of escalations, dispute resolution, incident management, and compliance issues, ensuring timely and effective resolution
  • Champion a positive workplace culture focused on employee development, high performance, and accountability
  • Drive business development initiatives, including onboarding new customers and expanding existing accounts to maximise productivity and growth
  • Collaborate closely with the Invoicing and Compliance teams to ensure accurate financial reporting and adherence to internal policies

Qualifications & Experience

  • Extensive leadership experience managing multi-disciplinary operational teams
  • Strong commercial acumen with a track record of driving profitability and growth
  • Proven ability to deliver high levels of customer satisfaction in a service-oriented environment
  • Excellent communication, negotiation, and stakeholder management skills
  • Experience with financial reporting, budgeting, and workforce planning
  • Background in HR management including recruitment, performance management, and employee relations
  • Proficient in operational dashboards, CRM, and scheduling software

Key Competencies

  • Strategic leadership and vision
  • Results-driven with strong commercial focus
  • Exceptional interpersonal and communication skills
  • Problem-solving and decision-making aptitude
  • Ability to foster collaboration across diverse teams
  • Resilience and adaptability in a fast-paced environment
  • Commitment to continuous improvement and quality standards

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