NSW State Manager
9 hours ago
TVH is Australia's leading national mechanical (HVAC), electrical, fire, hydraulic, and general maintenance service provider. With over 650 employees nationwide, we are committed to delivering competitive and high-quality services to our broad customer base.
Job Description:
You hold a critical leadership role, overseeing the successful integration of multiple operational functions to deliver exceptional customer satisfaction and strong business profitability. Your strategic vision, combined with hands-on support for your teams, drives operational excellence and sustainable growth. You lead by example, fostering a culture where every team member strives to put in 100% effort toward achieving 100% productivity, ensuring our customers and business thrive.
Key Responsibilities·
- Oversee and support State Scheduling Manager, Operations Manager, Area Managers, Service Supervisors, State Invoicing Manager, and Project Managers in achieving their goals aligned with business objectives
- Ensure all teams meet or exceed customer KPIs through effective communication and proactive customer engagement
- Monitor financial results, including gross margin (target 35%) and productivity goals, with a strong focus on fostering a culture where the team puts in 100% effort to achieve 100% productivity
- Foster strong cross-functional collaboration between operations, finance, HR, compliance, and customer-facing teams to maintain smooth workflows and accountability
- Lead continuous improvement initiatives in workflows, dashboards, and reporting to enhance operational efficiency and customer outcomes
- Approve and oversee critical business decisions including quotes, timesheets, leave requests, and recruitment in line with commercial goals and workforce planning
- Maintain oversight of escalations, dispute resolution, incident management, and compliance issues, ensuring timely and effective resolution
- Champion a positive workplace culture focused on employee development, high performance, and accountability
- Drive business development initiatives, including onboarding new customers and expanding existing accounts to maximise productivity and growth
- Collaborate closely with the Invoicing and Compliance teams to ensure accurate financial reporting and adherence to internal policies
Qualifications & Experience
- Extensive leadership experience managing multi-disciplinary operational teams
- Strong commercial acumen with a track record of driving profitability and growth
- Proven ability to deliver high levels of customer satisfaction in a service-oriented environment
- Excellent communication, negotiation, and stakeholder management skills
- Experience with financial reporting, budgeting, and workforce planning
- Background in HR management including recruitment, performance management, and employee relations
- Proficient in operational dashboards, CRM, and scheduling software
Key Competencies
- Strategic leadership and vision
- Results-driven with strong commercial focus
- Exceptional interpersonal and communication skills
- Problem-solving and decision-making aptitude
- Ability to foster collaboration across diverse teams
- Resilience and adaptability in a fast-paced environment
- Commitment to continuous improvement and quality standards
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