Practice Manager

5 days ago


East Toowoomba, Queensland, Australia Magnolia House Psychology and Therapies Centre Full time $40,000 - $80,000 per year
Practice Manager - East Toowoomba

Magnolia House Psychology and Therapies Centre

Job description

Location: East Toowoomba, Queensland

Website:

About Us

Magnolia House Psychology and Therapies Centre is a well-established mental health practice dedicated to providing quality psychological services to our community. We operate two busy clinics - one in Toowoomba and one in Brisbane - with over 40 team members from diverse professional backgrounds including psychologists, social workers, occupational therapists, counsellors, art therapists, play therapists, hypnotherapists, and many other specialised services.

Our practice serves a broad range of clients, including those involved with the family court, children's court, criminal justice system, and other disadvantaged communities. We are committed to creating an inclusive, supportive environment that celebrates diversity in all its forms and provides culturally safe care for all clients. At our core, we're focused on supporting people to be their best versions of themselves - and we're looking for team members who share this passion.

Who You Are

We're looking for a people-centred individual who genuinely cares about making a difference in others' lives. You're not afraid to be different, think creatively, and bring your authentic self to work. You thrive in environments where you can contribute meaningfully to supporting people on their journey to becoming their best versions of themselves. You understand that exceptional client care comes from a place of empathy, respect, and genuine human connection.

The Role

We are seeking an experienced and motivated Practice Manager to join our busy team and oversee the day-to-day operations of our Toowoomba clinic. You will work alongside another Practice Manager who oversees our Brisbane clinic and report directly to the Director of the company.

This is a highly diverse role where no two days are the same - you'll be managing everything from routine appointments to complex court-related matters, coordinating between multiple therapy disciplines, and ensuring our diverse client base receives exceptional service. This is an excellent opportunity for someone passionate about mental health services to make a meaningful impact in a thriving multi-site practice that serves some of our community's most vulnerable populations.

Key Responsibilities
  • Practice Operations: Oversee daily clinic operations, ensuring smooth workflow and efficient service delivery across multiple therapy disciplines
  • Staff Management: Coordinate schedules for psychologists, social workers, occupational therapists, counsellors, and other specialists; manage roster planning and team communications
  • Client Services: Manage appointment scheduling for diverse client needs, handle enquiries, and maintain excellent customer service standards for all community members
  • Financial Administration: Handle billing processes, Medicare/private health insurance claims, fee management, and basic financial reporting
  • Compliance & Quality: Ensure adherence to professional standards, privacy requirements, regulatory compliance, and court-related documentation requirements
  • Administration: Maintain client records, manage correspondence including court reports and legal documentation, and oversee general administrative tasks
  • Business Development: Support practice growth initiatives and maintain relationships with referral sources including legal, government, and community services
Essential Requirements
  • Previous experience in healthcare administration or practice management (psychology/medical practice preferred)
  • Strong understanding of Medicare, DVA, WorkCover, AHPRA, private health insurance, and NDIS processes
  • Excellent organisational and time management skills
  • Proficient computer skills including practice management software and Microsoft Office suite
  • Outstanding communication and interpersonal abilities
  • High level of discretion and understanding of confidentiality requirements
  • Ability to work autonomously and manage multiple priorities
  • Flexibility to work extended hours including some Saturdays as required
  • Adaptability to work outside standard 9-5 business hours to meet clinic operational needs

Desirable Qualifications

  • Experience with Halaxy practice management system (training provided if needed)
  • Experience with Xero accounting software (training provided if needed)
  • Knowledge of mental health sector regulations and professional standards
  • Previous supervisory or team leadership experience
What We Offer
  • Competitive hourly rate of $35 - $38 per hour (depending on experience)
  • Permanent part-time or full-time position hours per week)
  • Professional development opportunities and training support
  • Supportive and collaborative work environment within a growing multi-site practice
  • Flexible working arrangements within operational requirements
  • Opportunity to be part of a mission-driven practice focused on helping people become their best selves
  • Work alongside an experienced team of over 40 professionals from diverse backgrounds and specialisations
  • Freedom to bring your authentic self to work in an environment that celebrates differences
How to Apply

Please submit your application including:

  • Current resume/CV
  • Cover letter outlining your relevant experience and motivation for the role
  • Contact details for two professional references

For more information about our practice, visit

Magnolia House Psychology and Therapies Centre is a diverse and inclusive employer committed to creating a workplace that celebrates differences in race, culture, gender, and identity. We are a queer-friendly workplace and strongly encourage applications from individuals with lived experience, cultural diversity, and members of the LGBTIQ+ community. We believe that diverse perspectives strengthen our ability to serve all members of our community effectively.

Contact

Georgia Bennett

Phone:

Email: using the subject line: Practice Manager application


  • Practice Manager

    2 weeks ago


    East Toowoomba, Queensland, Australia Greencross Pet Wellness Company Full time $90,000 - $120,000 per year

    Job Description We are looking for a Practice Manager or Senior Vet Nurse who has team management, strong leadership and team building skills, to join and lead a genuinely friendly, caring team who are passionate about providing great patient standards of care and customer service. Eastwood House is a beautiful heritage listed building, fully equipped with...

  • Practice Manager

    2 days ago


    East Toowoomba, Queensland, Australia Greencross Vets Full time $100,000 - $120,000 per year

    Job DescriptionWe are looking for a Practice Manager or Senior Vet Nurse who has team management, strong leadership and team building skills, to join and lead a genuinely friendly, caring team who are passionate about providing great patient standards of care and customer service.Eastwood House is a beautiful heritage listed building, fully equipped with...

  • Practice Manager

    2 weeks ago


    Toowoomba, Queensland, Australia VetPartners Full time $90,000 - $120,000 per year

    Full-Time Practice Manager - Herriot House Veterinary SurgeryLead with Care. Grow with Us.Herriot House Veterinary Surgery is seeking an experienced and motivated Practice Manager to guide our thriving clinic and support our passionate veterinary team. If you're a natural leader with a love for animals and people alike, this is your chance to make a lasting...

  • Practice Manager

    3 weeks ago


    Toowoomba, Queensland, Australia Feather & Lawry Design Full time

    About Feather & Lawry DesignWe're looking for someone who thrives on organisation, people, and problem-solving to help keep our busy architecture and design studio running at its best.At Feather & Lawry Design, we believe great design starts with people. Our team of architects, interior designers and draftspeople work together to create spaces that inspire,...

  • Practice Manager

    3 weeks ago


    Toowoomba, Queensland, Australia Feather & Lawry Design Full time

    About Feather & Lawry DesignWe're looking for someone who thrives on organisation, people, and problem-solving to help keep our busy architecture and design studio running at its best.At Feather & Lawry Design, we believe great design starts with people. Our team of architects, interior designers and draftspeople work together to create spaces that inspire,...

  • Practice Manager

    3 weeks ago


    Toowoomba, Queensland, Australia Feather & Lawry Design Full time

    3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.We're looking for someone who thrives on organisation, people, and problem-solving to help keep our busy architecture and design studio running at its best.About Feather & Lawry DesignAt Feather & Lawry Design, we believe great design starts with people....

  • Practice Manager

    3 weeks ago


    Toowoomba, Queensland, Australia Feather & Lawry Design Full time

    3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.We're looking for someone who thrives on organisation, people, and problem-solving to help keep our busy architecture and design studio running at its best.About Feather & Lawry DesignAt Feather & Lawry Design, we believe great design starts with people....

  • Practice Partner

    4 weeks ago


    Toowoomba, Queensland, Australia The Sector - Early Education News Full time

    OverviewChildcare Jobs - Quality/Practice support, Full Time - Toowoomba QLD, AustraliaRole Location: Toowoomba/Townsville/Mackay, Queensland – Flexible working locationYour ImpactIn this exciting, 'hands on' role share your skills and experiences with centre teams as you support their teaching and learning for all children (including additional needs)...

  • Practice Partner

    4 weeks ago


    Toowoomba, Queensland, Australia The Sector - Early Education News Full time

    Overview Childcare Jobs - Quality/Practice support, Full Time - Toowoomba QLD, Australia Role Location: Toowoomba/Townsville/Mackay, Queensland – Flexible working location Your ImpactIn this exciting, 'hands on' role share your skills and experiences with centre teams as you support their teaching and learning for all children (including...

  • Pharmacy Manager

    5 days ago


    Toowoomba, Queensland, Australia Thomsons Pharmacy Full time $90,000 - $120,000 per year

    Company DescriptionPriceline Pharmacy Mount Pleasant, QLD 4740Role DescriptionThis is a Full-time, on-site role for a Pharmacy Manager located in Mackay, QLD. The Pharmacy Manager will be responsible for overseeing daily pharmacy operations, managing pharmacy technicians, ensuring accurate dispensing of prescriptions, providing immunization services, and...