VIP Account Manager

6 days ago

Zetland, New South Wales, Australia PlayUp Limited Full time $80,000 - $120,000 per year

About Us

PlayUp is a next generation entertainment and technology group that enriches the lives of people through entertaining, rewarding and responsible online betting. We develop innovative betting technologies in-house to power our brands and deliver world-class user experiences. Our energies are focused on fulfilling the needs of dedicated and passionate punters who seek a deeper connection to the sports they follow.

Committed To Responsible Gambling

We are committed to responsible gambling to ensure our customers enjoy a safe and entertaining experience.

About the role

We're looking for an experienced and driven VIP Account Manager to join our growing team. You'll use your wagering industry expertise and network to grow and retain a high-value client base while delivering a world-class, personalised service experience.

You'll combine strategic thinking with strong relationship and communication skills, balancing growth initiatives with exceptional client care. Working closely with our client service and operations teams, you'll help shape innovative engagement strategies that strengthen loyalty and drive performance.

As our operations run 24/7, flexibility is key. You'll engage with clients across time zones, attend premium events, and travel as needed to represent the brand at the highest level.

Reporting to the Head of VIP, this hybrid role is based in our Zetland office 2–3 days a week, with flexibility to match the dynamic nature of the position.

Key responsibilities

Your primary focus will be growing and retaining your client portfolio through proactive relationship management and exceptional service. You'll identify new opportunities within your network and existing clients while engaging potential high-value customers.

You'll also contribute insights and strategic ideas to support team success as part of our all-hands-on-deck culture. Representing the business at VIP events, you'll strengthen brand loyalty and drive new client acquisition.

With strong commercial awareness, you'll operate efficiently, support team KPIs, and align with broader business goals.

Key skills and experience required:

  • Strong interpersonal and communication skills, with the ability to engage confidently at all levels and in front of groups.
  • Deep knowledge of wagering and its participants with a genuine passion for customer service.
  • Demonstrated commercial intelligence with a focus on sustainable growth.
  • Solid product knowledge and professional integrity.
  • Proven ability to problem-solve, meet client expectations, and act on opportunities proactively.
  • Excellent time management and prioritisation, with a motivated and energetic approach.
  • Customer-centric mindset with a willingness to learn, adapt, and go above and beyond.
  • Comfortable representing the company and hosting clients at events, including evenings and weekends.

Benefits

  • Competitive salary plus bonus structure
  • Ever-evolving product that supports client retention
  • Opportunity to be part of a motivated and driven team with a significant impact on the company's success
  • Fun and vibrant work environment surrounded by 24/7 racing and sports

If you are excited about this role and feel suited to it, even if you don't meet every requirement, please get in touch. We'd love to hear from you.

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