Investigations Officer

Job Type: Permanent - Full Time

Location: Brisbane, Queensland

Job Category: Insurance & Superannuation

Job Description
Are you ready to grow your career in Insurance?
Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller's journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs

As the world begins to travel again, we want to make sure we're delivering an exceptional service for our customers, and we want you to be part of that journey.

So, what's the job?

• You'll work with the Shared Services Team Leader to provide advice and assistance to internal stakeholders regarding suspected unusual or suspicious claims, activity or trends
• You'll review claims referred to the Investigations team to determine whether further investigation is warranted
• You'll diligently conduct investigations including desktop investigations, using desktop computer resources, open source information and conducting telephone interviews
• You'll refer and manage external investigation referrals ensuring appropriate outcomes and minimising investigation costs
• You'll provide exceptional customer service to internal and external customers within company guidelines, regulatory obligations and SLA's
• You'll collaborate and provide regular reporting and updates with key stakeholders across the Cover-More Group

And what are we looking for?

• You'll have a minimum of 2 years' investigations experience
• You'll have experience interviewing persons suspected of suspicious activity and/or victims of crime
• You'll have experience in the general insurance environment. Travel insurance specific experience is desirable
• You'll have demonstrated knowledge and application of insurance investigation practices and evidence collection
• You'll have excellent attention to detail, planning and strong administration skills
• Investigations or insurance related qualifications are desired but not essential

So, why choose us?
We value optimism, caring, togetherness, reliability and determination.

We have more than 1500 employees worldwide: we're a global group of digital natives, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility
. We understand that flexibility is really important – whether hybrid, a compressed work week, part time or job share, there isn't one size that fits all. So, let us know your preference and we will explore how we can accommodate you.

Career growth.
We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business

Take the time you need, for you and your community.
We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, covid leave (to get vaccinated and for when you're sick), volunteer leave and a comprehensive paid parental leave scheme.

Travel and work with us.
We'll help you keep travelling in your career, oh and quite literally with free travel insurance for you and your partner. We also offer great discounts through our extensive travel partnerships…so start planning for your next trip today

Diversity and inclusion.
We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

Apply today and let's go to great places together