Branch Performance Coordinator

Make your mark in a newly created role focused on insight, impact, and innovation

About the Role

As a Branch Performance Coordinator, you'll be instrumental in enabling performance excellence across our Branch Network. Your focus will be on delivering timely, actionable insights that help branch teams—from Member Consultants to Regional Managers—make confident, data-informed decisions that enhance member value. You'll translate performance data into meaningful stories and strategies, streamline reporting frameworks, and support a culture of continuous improvement.

Responsibilities

• Design and deliver performance reports that highlight key metrics
• Analyse trends in sales conversion and member engagement
• Partner with branch teams to build confidence in using data
• Streamline reporting processes to improve decision-making
• Ensure insights align with broader organisational goals

About You

You're a proactive problem-solver with strong analytical skills and a knack for turning complex data into clear, actionable insights. You thrive in collaborative environments and are confident engaging with diverse stakeholders. You bring:

• Experience in performance reporting and data visualisation
• Ability to translate business needs into clear documentation
• Strong stakeholder engagement and relationship management skills
• High attention to detail and a commitment to continuous improvement
• Tertiary qualifications in Business, Data Analytics or related field

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we've been putting our members and their health first. As Australia's largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits

Purpose-driven passion

We're united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance

We'll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• 50% subsidy on HCF hospital and/or extras cover
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth

We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition –

to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.