National Branch Operations Coordinator

2 weeks ago

Sydney, New South Wales, Australia Compasscorp Pty Ltd Full time $90,000 - $120,000 per year

Drive Operational Consistency, Improve Branch Performance, and Deliver Results Nationwide

We're seeking an experienced, hands-on professional for the newly created National Branch Operations Coordinator role within our Logistics team.

Reporting to the Head of Branch Operations you'll work directly with branches across Australia to standardise operations, resolve issues, implement best practices, and ensure every location delivers the same high level of service. This role will see you driving operational excellence, providing targeted training, and ensuring compliance with company standards.

This is a branch and office-based role with regular interstate travel.

About Compass

Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.

We live our values every day:

Care & Passion – to deliver outstanding service the way we'd want to be treated

Courage – to be empowered and make informed decisions

Can Do – a proactive mindset focused on solving problems and improving

Trust – to be counted on to do the right thing in all relationships

What You'll Be Doing

  • Provide operational support to branches, ensuring policies, procedures, and service standards are consistently applied
  • Resolve escalated operational issues quickly and effectively
  • Implement new systems, processes, and services across branches
  • Deliver targeted training and onboarding in collaboration with L&D teams
  • Maintain up-to-date operational manuals, resources, and training materials
  • Identify skills gaps and provide coaching to improve performance
  • Lead process improvement initiatives to increase efficiency and customer satisfaction
  • Monitor operational performance metrics and report key insights to management
  • Ensure compliance with WHS, regulatory requirements, and internal policies
  • Act as the main point of contact for internal audits and compliance reviews

What You'll Bring

  • Experience in branch or operations management, preferably in automotive or logistics
  • Strong understanding of operational procedures and service delivery standards
  • Excellent communication, training, and presentation skills
  • Professional, polished approach when representing the company
  • Strong problem-solving and analytical ability
  • Willingness to travel regularly to branches nationwide
  • Ability to work independently and collaboratively
  • Detail-focused with a commitment to quality
  • Proficiency in operational reporting and documentation tools
  • Current full Australian driver's licence

Why Join Compass

  • Competitive salary package plus company vehicle
  • 12 weeks paid parental leave
  • Employee Assistance Program (EAP) – free, confidential support
  • "Make a Difference Leave" – a paid day to volunteer in the community
  • Dedicated learning and development days
  • Free hire car days for personal holidays
  • Rewards and recognition programs
  • Employee referral bonuses
  • Supportive and collaborative workplace culture

Ready to Apply?

Click Quick Apply and upload:

  • Your resume
  • A short cover letter telling us why this role suits you

We value diversity and encourage applications from people of all backgrounds.

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