customer resolution lead

TAFE SA

Job reference: 701315

Location: TONSLEY

Job status: Long Term Contract

Eligibility: Open to Everyone

• Full time, 12-month contract with possibility of extension
• ASO6 salary range, $98,478 - $104,165 p.a. + Super
• Located at TAFE SA Tonsley Campus

About TAFE SA

Awarded the Training Provider of the Year at the 2021, 2022 and 2024 SA Training Awards, TAFE SA ensures all South Australian students have access to quality education and skills training across a number of regional and metropolitan locations.

By working with TAFE SA, you'll have the opportunity to advance your career in a diverse and inclusive organisation, while helping to deliver job-ready skills and meaningful outcomes for students across our state.

About the role

TAFE SA are seeking a highly skilled leader to drive excellence in complaints resolution and continuous improvement. This role leads a dedicated team managing complex and sensitive complaints, ensuring fair and timely outcomes for our students and stakeholders. We are looking for someone with:

• Proven expertise in complaints management, with a strong focus on using data and insights to deliver service improvements
• Demonstrated leadership experience in building high-performing teams
• A track record of driving continuous improvement in complex service delivery environments

If you are a collaborative leader with strong judgement and a passion for enhancing the customer experience, we would like to hear from you. Please note this role is initially 12 months with the potential for ongoing.

Special Conditions

The successful applicant is required to demonstrate having a valid DHS Working With Children Check (WWCC) prior to being employed. Applicants who do not hold a WWCC will need to apply at Department of Human Services (DHS).

• Some out of hours work will be required.
• Some intra/interstate travel and overnight absences may be required.
• Incumbent will be required to participate in the department's Performance Development Program
• Eligibility to work in Australia.

Please refer to the Role Description for all Special Conditions.

Application Instructions

All applications must be submitted online.

For further information on how to apply for this position, please refer to the attached application guidelines and Role Descriptor.

Your application must address all Key Selection Criteria as listed in the Role Description. Provide examples outlining your skills, experience, and knowledge of each criterion, and how you put them into practice. It is important that you identify skills you may have which are not explicitly specified in the Role Descriptor and yet, in your opinion, would enable you to perform well in the position.

Inclusion and Flexibility Statement

At TAFE SA, we ensure our workplaces are safe, inclusive, supportive and respectful. We do not accept discrimination, harassment, or violence of any kind. As an Equal Opportunity employer, we strongly encourage applications from First Nations people, people from culturally and linguistically diverse (CALD) backgrounds, LGBTIQA+ and people living with disability.

TAFE SA offers a range of work options to attract and retain great staff, including part-time. We support employees to manage their work-life balance at all stages of their lives. Applicants are encouraged to discuss the flexible working arrangements for this role.

Enquiries

Christine Inkster

Manager, Student Engagement

E:

Applications close: 06/10/2025 11:45 PM

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.