Service Partner

• Make a measurable difference: Support older South Australians to live safely, independently, and with dignity through personalised care planning and advocacy.
• Work where you belong: Join a collaborative, values-driven team that values your contribution and supports your professional growth.
• Boost your take-home pay: Enjoy generous salary packaging benefits that maximise your earnings.

We're looking for a compassionate and detail-oriented Service Partner to provide support that helps older South Australians live safely and independently. You'll use your strong communication skills to guide customers and their families through care plans, answer questions with patience and clarity, and ensure their needs are met. With a balance of empathy and accuracy, you'll deliver customer-focused assessment, planning, and review to support people in achieving their goals.

As a Service Partner, you will:

• Deliver quality care management, including care plan implementation and ongoing oversight of CHSP customers and self-managed customers.
• Provide customer service and advocacy, supporting individuals with care monitoring, budget management, and discharge in line with organisational procedures and performance metrics.
• Align services with a wellness and reablement focus, ensuring Support Plans and assessed needs are identified, documented, and addressed.
• Respond promptly to customer enquiries, providing accurate information and guidance to support safe, independent living at home.
• Build strong rapport with customers, carers, and advocates over the phone to ensure an exceptional service experience.

• Deliver quality care management over the phone, including care plan implementation and ongoing oversight of CHSP and self-managed customers.
• Provide customer service and advocacy via phone, supporting individuals with care monitoring, budget management, and discharge in line with organisational procedures and performance metrics.
• Align services with a wellness and reablement focus, ensuring Support Plans and assessed needs are identified, documented, and addressed.
• Respond promptly to customer enquiries, providing accurate information and guidance to support safe, independent living at home.
• Build strong rapport with customers, carers, and advocates over the phone to ensure an exceptional service experience.

AnglicareSA, South Australia's leading social services provider, empowers over 60,000 individuals annually. Our 2,000 passionate employees and 300+ dedicated volunteers work tirelessly to support individuals, families, and communities. We address immediate needs while fostering empowerment, dignity, and maintaining control in their lives.

From emergency assistance to lifelong support, our diverse services cater to every life stage. We champion social justice, equality, and strong communities, because together, we change lives.

• Flexible work arrangements: Design your work-life balance. This could include working from home, part-time work, compressed working weeks and flexible working hours.*
• Competitive salary packaging: Take home more with tax-free benefits, including up to $15,900 per year and an additional $2,650 tax-free each year for meals and holidays.
• Paid parental leave: Get the support you need to start or grow your family, with superannuation contributions included.
• Career development: Grow your skills and progress your career with genuine opportunities across the organisation.
• Discounted benefits: Enjoy savings on motor vehicles, gym memberships, health insurance and more
• Employee Assistance Program: Get confidential support for you and your family
• AnglicareSA offers a range of flexible working arrangements that are aimed at meeting your diverse needs and the different operating environments across AnglicareSA. The suitability of different arrangements will depend on the position you are applying for, and team and customer requirements. You are encouraged to discuss your needs during the application process.

To apply, simply click the "Apply" button and submit your application.

• Please note: Interested applicants are encouraged to apply as soon as possible, as interviews and appointments may occur prior to the closing date.

You can view the Position Description via the vacancy's advert on the AnglicareSA website for further details on the role requirements.

For more information, please contact Lauren, Recruitment Business Partner, at Please note we do not accept applications via email.

At AnglicareSA, we want everyone to feel that they can be themselves and that they belong. We value diversity and inclusion and the benefits this brings to the people who work with us and the communities we serve. We encourage applications from people with diverse backgrounds and abilities.

We are committed to the employment of First Nations people. Please contact the person listed above to discuss joining AnglicareSA and visit our website for details on our Aboriginal Services and to access AnglicareSA's Reconciliation Action Plan.

AnglicareSA is committed to a secure and transparent recruitment process that prioritises the safety of all applicants. We will never request payment, bank account details, or personal identification documents during the preliminary recruitment process. Proof of identity may be requested later in the process as part of standard pre-employment checks. To verify the legitimacy of this job advertisement, please refer to our official website or contact our recruitment team directly.

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