Service Administrator

2 days ago

Griffith New South Wales, Australia Hutcheon and Pearce Full time $60,000 - $80,000 per year

Hutcheon and Pearce

Service Administrator

Full-Time | Mon - Fri

Griffith, NSW

Ready to be the go-to person who keeps everything running smoothly?

Join Hutcheon & Pearce as a Service Administrator and become the key link between our customers and the Service Department. You'll coordinate service requests, manage work orders, and support our team to deliver top-tier service for John Deere machinery.

Whether you're helping a customer with a repair update or keeping our records sharp and organised, you'll be at the heart of our operations, making sure everything flows efficiently and professionally.

Why Griffith? Let us show you

Griffith is more than just a place to work - it's a city full of flavour, culture, and opportunity.

  • Food & Wine Capital - Surrounded by vineyards and orchards, Griffith is renowned for its award-winning wineries, fresh produce, and vibrant culinary scene.
  • Multicultural Heart - With a rich blend of cultures, Griffith celebrates diversity through festivals, food, and community spirit.
  • Outdoor Lifestyle - From scenic walking trails and lakes to nearby national parks, Griffith offers plenty of ways to unwind and explore.
  • Strong Local Economy - A powerhouse in agriculture and food production, Griffith is full of opportunity and innovation.

So if you're ready to roll up your sleeves and take on a role full of variety - the Griffith branch is ready to welcome you.

What You'll Be Doing

  • Coordinate internal and external customer inquiries to the Service Department
  • Keep customers informed on job progress
  • Open and manage work orders until invoicing is complete
  • Maintain service records and department filing
  • Update customer profiles using HANDLE
  • Support apprentice coordination and payroll administration
  • Process invoices and assist with payroll data entry
  • Uphold safety standards and protocols

Who We're Looking For

This role is ideal for a skilled administrator looking to grow in a new industry or take the next step in their career.

  • Sound knowledge of accounting practices
  • Proficient in Microsoft Office and internet functions
  • Familiar with office procedures, data entry, and spreadsheets
  • Understanding of mechanical/technical terms is a plus

Desirable Qualities

  • Passion for continuous improvement
  • Strong teamwork and communication skills
  • Excellent customer service
  • Highly organised with great attention to detail

Why You'll Love Working With Us

  • Industry-competitive remuneration
  • Staff discounts on John Deere parts, products, toys, and merchandise
  • Access to the Westpac Corporate Partnership Program: free financial education, discounted interest rates, and workplace banking appointments
  • Toyota Fleet Vehicle discounts
  • Exclusive cashback offers and discounts via our Swag Store App

About Us:

Hutcheon & Pearce, the largest Australian family-owned John Deere dealership, with a rich history, spanning over 70 years across NSW. We proudly operate out of 20 locations and are committed to providing quality service in the construction / forestry / agricultural / lifestyle industries. As a leading provider of John Deere equipment, we're committed to providing top-notch equipment, exceptional after-sales support, and outstanding service to our customers.

Our team embodies four core values - Community, Innovation, Integrity, and Teamwork. These values drive our commitment to excellence, lasting relationships, strategic growth, ethical conduct, and shared success.

Hutcheon & Pearce has always been a proud family business.

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